Description

• Serve as the strategic lead on patient initiatives across multiple accounts, guiding teams on how to embed patient perspectives into research, content, scientific exchange, and engagement programs. 
• Translate complex scientific, behavioral, and qualitative insights into actionable recommendations that inform brand strategy, communications, and activation plans. 
• Lead co-creation activities, advisory boards, journey mapping, ambassador initiatives, insight development, and patient education programs. 
• Collaborate across medical, strategy, creative, research, and account teams to deliver high-quality, integrated work. 
• Build trusted relationships with patients, caregivers, advocates, and clinical experts to ensure relevance and authenticity in recommendations. 

• Strategic Leadership: Serve as the primary point of contact for patient-focused strategy, providing clear guidance, recommendations, and solutions that advance client goals.
• Program Development: Build and oversee patient insights plans, advisory boards, ambassador programs, plain-language summaries, co-creation workshops, and journey-based strategic frameworks. 
• Presentation & Facilitation: Deliver compelling presentations and facilitate discussions with clients, cross-functional partners, and patient stakeholders. 
• Quality Oversight: Ensure all work meets regulatory, compliance, and scientific standards while staying grounded in the authentic patient experience. 

• Cross-Functional Collaboration: Partner with client services, medical communications, creative, and medical strategy teams to integrate patient insights throughout all workstreams. 
• Team Leadership & Mentorship: Coach junior and mid-level team members on patient engagement best practices and strategic thinking.
• Process & Framework Development: Create tools, templates, and repeatable frameworks that strengthen the Patient Engagement offering and improve agency-wide capabilities.

• Opportunity Identification: Spot growth opportunities within existing accounts and proactively propose new patient-focused solutions. 
• Proposal & SOW Development: Shape strategic sections of proposals, pitches, workshops, and SOWs related to patient insights, activation, and engagement. 
• Thought Leadership: Contribute to white papers, conference presentations, case studies, and internal trainings that reinforce the agency’s leadership in patient-centered work. 
• Networking & External Representation: Build relationships with advocacy organizations, patient communities, and industry partners to expand visibility and partnership opportunities. 

• Bachelor’s degree required, advanced degree in public health, psychology, behavioral science, biomedical sciences, communications, or related field preferred. 
• 7–10 years of experience in patient engagement, insights, health communications, or related strategic roles within life sciences, agency, pharma, biotech, or advocacy. 
• Proven experience leading multi-stakeholder programs that incorporate patient perspectives into medical affairs, commercial strategy, or clinical development. 

• Strong understanding of the drug development lifecycle and the role of patient insights in shaping strategy. 
• Ability to synthesize scientific, qualitative, and behavioral insights into clear, actionable strategic recommendations. 
• Knowledge of how to thoughtfully, compliantly, and responsibly leverage AI tools to strengthen insights, accelerate workflows, and enhance the quality of patient-focused deliverables. 
• Exceptional client presence, communication, storytelling, and facilitation skills. 
• Comfort working with patients, caregivers, and advocacy groups in sensitive, compliant, and ethical ways. 
• A collaborative, proactive, solutions-oriented mindset with a genuine commitment to patient-centered thinking. 
• Highly proficient with the following: MS Office (Word, Excel, PowerPoint, Outlook, Copilot), Adobe, Google or similar calendar system, and Zoom (or other similar systems) preferred

• Travel within the US and internationally as necessary, based on project, sponsor, and organizational needs (<20% travel expected)