Front Desk Substitute

Facilities and Operations Highlands Ranch, Colorado

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Description

ROLE DESCRIPTION
Front Desk Substitute
This position offices in-person, on campus
ROLE SUMMARY
A Front Desk Team Member at Valor Christian serves as the first point of contact and ambassador for the school, providing a welcoming, professional, and courteous experience for all visitors and callers while maintaining a strong sense of confidentiality, patience, and discretion. In addition to delivering high-level customer service, this role functions as a key “gatekeeper” for the facility by following and executing all school-wide safety and security procedures. The position supports daily school operations by assisting students, staff, families, and guests, maintaining proficiency in front desk systems, managing accurate student attendance records, and overseeing office and workroom supplies.
Valor Christian High School is a decidedly Christian, college preparatory school whose core values honor a biblical foundation. Valor employees are faith-filled, joyful believers who are active in a local, Christian church whose beliefs are in alignment with the school’s Statement of Beliefs. They are both called and committed to the school’s vision and mission and seamlessly integrate faith into their daily work. You will be most successful if you have a true servant’s heart, a teachable spirit, a love for the Lord Jesus Christ, and a commitment to the school’s beliefs and values. 
RESPONSIBILITIES
Possess and Model a Growing Relationship with Christ
  • Pursue full devotion to Christ and live a life that reflects that authenticity
  • Model the fruits of the spirit in communications, relationships and daily work
  • Demonstrate teachability and a willing heart for service
  • Embody others-centered, servant-leadership in all interactions
Demonstrate Trustworthy Commitment to Valor’s Christian Community
  • Accept and uphold Valor’s values and beliefs as found in the Statement of Beliefs, Christian Community Policy, and Valor Culture Document
  • Accept and abide by all affirmations in Valor’s Annual Statement of Commitment
  • Be relationally involved in the life/lives of our students with a heart of service and mission
  • Seamlessly and deliberately integrate Biblical truth and Christian values into daily work
Primary Responsibilities
  • Provide consistent, high-level customer service at the reception desk while maintaining confidentiality and professionalism at all times
  • Perform a full range of reception duties, including greeting and assisting students, staff, parents, and visitors
  • Support school safety and security by becoming knowledgeable in and accurately executing all school-wide procedures
  • Utilize and maintain proficiency in all software systems used at the front desk to support daily operations
  • Maintain accurate student attendance records in support of the Deans and Academics teams
  • Manage workroom and office supplies, ensuring organization, availability, and compliance with budget guidelines
Serve Wholeheartedly as an Exceptional Teammate
  • Uphold and embody Valor’s culture as set forth in the Valor Culture Document
  • Model servant leadership, grace and love in all relationships and interactions
  • Develop relationships with colleagues with goals of teamwork, relational unity and spiritual growth
  • Provide team support regarding all matters, processes and initiatives
  • Demonstrate loyalty to teammates in action and word
  • Assist Team members to facilitate school-wide wins
Demonstrate a Commitment to Fulfilling Valor’s Vision and Mission
  • Assume collaborative responsibility for Operating Plan Goals and Fiscal stewardship
  • Be a ‘culture- keeper’
Demonstrate a Commitment to Growth
  • Participate in Valor Team meetings, Chapel and weekly meetings with Team/Supervisor
  • Demonstrate teachability and receptivity to feedback
  • Pursue professional, personal, and spiritual growth and development
  • Participate in the broader ministry of Valor by contributing of time, talent and treasure beyond assigned role responsibilities
RELATIONSHIPS
  • CFOO
  • Students
  • Parents
  • Employees
  • Visitors
  • Vendors
  • Campus Operations Coordinator
RESULTS
Due to the excellent work and caring nature of the Front Desk Team Member, each person who engages with Valor Christian at the reception desks, either in-person or over the phone, will have experienced exceptional customer service and been treated with respect, kindness and hospitality.  Additionally, their attention to protocols and procedures will have supported the overall safety and security of Valor’s campus.
EDUCATION, EXPERIENCE, AND REQUIRED COMPETENCIES
  • Bachelor’s degree preferred
  • Prior reception experience preferred
  • Excellent written and verbal communication skills
  • Ability to work independently and make good decisions
  • Quick learner who is able to manage multiple concurrent responsibilities
  • Able to maintain a calm and professional demeanor with a positive attitude while working in a fast-paced environment
  • Flexible and adaptable to changes
  • Able to quickly and proficiently master new software applications and other technology
  • Proficient in the use of Google Suite and Microsoft Office
POSITION TYPE:  A: Student-facing position. Traditional school calendar. August – May. (With occasional summer dates as needed)
HOURS PER WEEK: Part-Time, Non-Exempt, Variable, Between 0-29 hours per week, as needed
SUPERVISOR: CFOO
PAY RANGE: $18/hr

START DATE: July 30, 2026

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