Guest Service Ambassador

Volunteer Services - 208313 Winchester, Virginia Per Diem


To see if this position qualifies for a sign-on bonus, click here: Valley Health Sign-On Bonuses

Please Note: To protect our patients, our workforce and our community, Valley Health is requiring that all newly hired employees and internal transfers (current employees requesting internal transfers) must have received at least one COVID-19 vaccination dose. Newly hired Applicants (those not currently employed by Valley Health) who have been offered a position will have to provide documentation of their vaccination status at the time of their Employee Health appointment. For internal transfers, Employee Health will contact you if they have questions around your vaccination status. Valley Health has a process for applicants who have been offered a position to request an exemption or deferral for medical or religious reasons. To search for vaccine locations, visit vaccines.gov.

Description

  • Entity: Winchester Medical Center
  • Shift: Day

Who We Are

Valley Health System is a not-for-profit network of hospitals, urgent cares, physician practices, and services. Expanding across Virginia, West Virginia, and Maryland, we are devoted to the health of all who call our 18-county area home.

A vital resource for healthcare, we are the region’s largest employer, a dependable community partner, and are at the leading edge of clinical innovations.

We are looking for passionate, innovative, and caring people who will each bring their unique skills and perspectives to our workplace.

What You Will Do:

The Guest Services Ambassador welcomes all patients, employees, and guests to Winchester Medical Center (WMC) and helps transition patients into their stream of care. The Guest Services Ambassador is often the first person encountered at WMC and sets the stage and tone for patient care and safety. This position helps transition patients into their stream of care by providing warm greetings, general information, wayfinding assistance, and wheelchair services, with exceptional customer service.
In order to be successful in this position, as well as to find it professionally and personally rewarding, the Guest Services Ambassador must possess the traits of high-energy and compassion, as well as an ability to work in a fast-paced environment.
Responsibilities include:
Greets patients, staff, and guests in a warm and friendly manner and provides excellent customer service. Ensures all guests check-in as appropriate. Provides intervention and appropriate de-escalation skills when there is a misunderstanding or upset between patient, visitor and/or staff. Provides relief for guest service information desk staff. Assists patients and guests with transfer from a wheelchair to a vehicle and vice versa. Assists and/or escorts patients and visitors up and down stairs. Provides wayfinding assistance to patients, guests, and employees. Cleans and disinfects wheelchairs as needed.

What You Will Bring:

Education

High School Diploma or GED required

Experience
Minimum one year of customer service, security, or related experience required

Certification & Licensures
Cardiopulmonary Recussitation (CPR) Certification required within 60 days of hire
Automated External Defibrillator (AED) Certification required within 60 days of hire

Qualifications
Excellent customer service and verbal communication skills required.
Ability to professionally and compassionately interact with patients and visitors according to their unique needs and professionally navigate potentially stressful circumstances required.
Excellent critical thinking skills with the ability to proactively anticipate patient, visitor, and employee needs and take appropriate action within the Ambassador role to assist in a professional and respectful manner required.
Ability to successfully complete required security, customer service, and patient transfer training required.

What You Will Get:

- Competitive salary
- Flexible scheduling
- Health Insurance
- Paid Time Off
- Wellness Program
- Tuition Assistance
- Retirement Plan
- Life Insurance

*some benefits are subject to change due to job status

We celebrate, support, and thrive on our differences for the benefit of our employees, our patients, and the communities we serve.
We are neighbors caring for neighbors, and our goal is always to help those we serve get well, feel well, and stay well.

EOE

Criminal Background Checks
VA State Police
3rd party Background Check

FLSA Classification
Non-exempt

Grade
105

Physical Demands
6 B Volunteer, Hospitality, Thrift Shop