IT Technician

Information Systems - 108231 Winchester, Virginia Full-Time (Primarily Day Shifts)


To see if this position qualifies for a sign-on bonus, click here: Valley Health Sign-On Bonuses

Please Note: To protect our patients, our workforce and our community, Valley Health is requiring that all newly hired employees and internal transfers (current employees requesting internal transfers) must have received at least one COVID-19 vaccination dose. Newly hired Applicants (those not currently employed by Valley Health) who have been offered a position will have to provide documentation of their vaccination status at the time of their Employee Health appointment. For internal transfers, Employee Health will contact you if they have questions around your vaccination status. Valley Health has a process for applicants who have been offered a position to request an exemption or deferral for medical or religious reasons. To search for vaccine locations, visit vaccines.gov.

Description

  • Entity: Valley Health Corporate
  • Shift: Day

Who We Are

Valley Health System is a not-for-profit network of hospitals, urgent cares, physician practices, and services. Expanding across Virginia, West Virginia, and Maryland, we are devoted to the health of all who call our 18-county area home.

A vital resource for healthcare, we are the region’s largest employer, a dependable community partner, and are at the leading edge of clinical innovations.

We are looking for passionate, innovative, and caring people who will each bring their unique skills and perspectives to our workplace.

What You Will Do:

The IT Technician is responsible for providing enterprise-level assistance to Valley Health customers in diagnosing and troubleshooting hardware and software issues, to include resolving issues relating to connectivity, operating systems, and all peripheral devices, i.e. phones, printers, scanners, etc. Support may be provided in person, by phone, by email, or by remote desktop access. Pro-actively involved with the maintaining and upgrading of hardware and software to ensure optimal workstation performance. Engaging customers with targeted questions to quickly understand the root of the problem. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Able to prioritize and manage open issues taking ownership and seeing through to resolution, in accordance with established Service Level Agreements (SLA). Ensures all issues/resolutions are properly logged in the ticket management system. Provides prompt and accurate feedback to the customer and ensure their IT systems are fully functional after troubleshooting. Maintains a clean and organized work environment.

What You Will Bring:

Education

High School Diploma or GED required
Post-Secondary Technical Training required

Experience
2-5 years multi-platform, multi-application environment experience with several hundred network nodes preferred

Certification & Licensures
Microsoft, CompTIA A+, CompTIA Network+, or Comparable Technical Certification required or obtained within six months of hire/transfer
Dell Certification (desktop/laptops) required or obtained within six months of hire/transfer
Valid driver's license and clean driving record required

Qualifications
Working knowledge of Microsoft and Apple Operating Systems and software integration within these operating systems required
Working knowledge of Microsoft Office, Active Directory, Microsoft Exchange, Symantec products required
Ability to research, diagnose, troubleshoot, and resolve assigned incidents in an efficient and timely manner to meet the needs of the end user
Ability to work under pressure
Ability to prioritize tasks based on urgency and importance
Customer service oriented and excellent communications skills
Ability to communicate with users regardless of their computer skills
Properly documents incidents/resolutions within the ticket management system
Ability to manage projects required

What You Will Get:

- Competitive salary
- Flexible scheduling
- Health Insurance
- Paid Time Off
- Wellness Program
- Tuition Assistance
- Retirement Plan
- Life Insurance

*some benefits are subject to change due to job status

We celebrate, support, and thrive on our differences for the benefit of our employees, our patients, and the communities we serve.
We are neighbors caring for neighbors, and our goal is always to help those we serve get well, feel well, and stay well.

EOE

Criminal Background Checks
VA State Police and WV State Background and Fingerprinting (WV Cares)
3rd party Background Check

FLSA Classification
Non-exempt

Grade
803

Physical Demands
6 A Customer Service