Central Scheduling Specialist
- Shift: Day
Who We Are
Valley Health System is a not-for-profit network of hospitals, urgent cares, physician practices, and services. Expanding across Virginia, West Virginia, and Maryland, we are devoted to the health of all who call our 18-county area home.
A vital resource for healthcare, we are the region’s largest employer, a dependable community partner, and are at the leading edge of clinical innovations.
We are looking for passionate, innovative, and caring people who will each bring their unique skills and perspectives to our workplace.
What You Will Do:
Responsible for scheduling patient appointments for hospital outpatients in high volume call center to optimize throughput. Capture demographic and insurance/clinical information in a timely and efficient manner. May be responsible for preregistering the patients, authorizing the procedures and/or checking for appropriate medical necessity. Will communicate preparatory and other procedure-based instructions as required.
What You Will Bring:
High School Diploma or equivalent required
•Extensive medical terminology and ICD-9 and CPT-4 coding highly preferred.
Prior experience in hospital or doctors’ office preferred.
•Excellent communication and interpersonal skills required, especially telephone on-stage etiquette; ability to speak with patients, physicians offices, payers, etc. while inputting information on-line. •Must maintain a professional attitude toward customers at all times. •Insurance knowledge highly preferred •Able to use critical thinking skills to prioritize multiple tasks within a call center setting, and problem solve when call protocols are not available. •Bilingual (English and Spanish) encouraged.
What You Will Get:
- Competitive salary
- Flexible scheduling
- Onsite Childcare (available at some locations)
- Health Insurance
- Paid Time Off
- Wellness Program
- Tuition Assistance
- Retirement Plan
- Life Insurance
*some benefits are subject to change due to job status
We celebrate, support, and thrive on our differences for the benefit of our employees, our patients, and the communities we serve.
We are neighbors caring for neighbors, and our goal is always to help those we serve get well, feel well, and stay well.
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