Operations Manager, Patient Access

WMH Patient Access - 258241 Front Royal, Virginia Full-Time

COVID-19 VACCINE INFORMATION: To protect our patients, our workforce and our community, Valley Health is requiring that all newly hired employees and internal transfers (current employees requesting internal transfers) be fully vaccinated. Newly hired Applicants (those not currently employed by Valley Health) who have been offered a position will have to provide documentation of their vaccination status at the time of their Employee Health appointment. For internal transfers, Employee Health will contact you if they have questions around your vaccination status. Valley Health has a process for applicants who have been offered a position to request an exemption or deferral for medical or religious reasons. To search for vaccine locations, visit vaccines.gov.


  • Entity: Warren Memorial Hospital
  • Shift: Day

Who We Are

Valley Health System is a not-for-profit network of hospitals, urgent cares, physician practices, and services. Expanding across Virginia, West Virginia, and Maryland, we are devoted to the health of all who call our 18-county area home.

A vital resource for healthcare, we are the region’s largest employer, a dependable community partner, and are at the leading edge of clinical innovations.

We are looking for passionate, innovative, and caring people who will each bring their unique skills and perspectives to our workplace.

What You Will Do:

The Patient Access Operations Manager plans, organizes, staffs, and controls a wide range of operations and activities pertaining to patient registration, patient flow, and patient experience in their designated facility. The Operations Manager will lead with innovation and creativity to achieve all front end revenue cycle goals and objectives related to arrival/admission, registration, insurance verification/accuracy, point of service collections, and other initiatives to support the organization. The role will require collaboration with the clinical teams as well as the Central Business Office. In order to be successful in this position, as well as find it professionally and personally rewarding, the Manager must possess the traits of high energy, compassion, attention to detail and accuracy, the ability to analyze information and make accurate decisions, create and present information in a professional and engaging manner, as well as the ability to work in a fast-paced environment. This position will require frequent rounding and interaction on the front line, as well as regular interaction with physicians, nursing staff, and hospital leadership. The Operations Manager will create an environment that produces high employee engagement and addresses any engagement opportunities through appropriate action planning.

What You Will Bring:


Bachelors Business, Healthcare Administration or related field required
Masters MBA, MHA, or related fi preferred

Five years patient access and/or patient financial services experience preferred
Two years Supervisory/Leadership Experience required
Advanced skills with Microsoft Excel, including the ability to analyze large data sets and create pivot tables, graphs, and clear presentations of data.

Certification & Licensures
CHAM Certification required or obtain within 24 months of hire

What You Will Get:

- Competitive salary
- Flexible scheduling
- Health Insurance
- Paid Time Off
- Wellness Program
- Tuition Assistance
- Retirement Plan
- Life Insurance

*some benefits are subject to change due to job status

We celebrate, support, and thrive on our differences for the benefit of our employees, our patients, and the communities we serve.
We are neighbors caring for neighbors, and our goal is always to help those we serve get well, feel well, and stay well.


Criminal Background Checks
VA State Police
3rd party Background Check

FLSA Classification


Physical Demands
3 A Administration