Information Desk Assistant

Volunteer Services - 208313 Winchester, Virginia Part-Time (Primarily Day Shifts)


Please Note: To protect our patients, our workforce and our community, Valley Health is requiring that all newly hired employees and internal transfers (current employees requesting internal transfers) must have received at least one COVID-19 vaccination dose. Newly hired Applicants (those not currently employed by Valley Health) who have been offered a position will have to provide documentation of their vaccination status at the time of their Employee Health appointment. For internal transfers, Employee Health will contact you if they have questions around your vaccination status. Valley Health has a process for applicants who have been offered a position to request an exemption or deferral for medical or religious reasons. To search for vaccine locations, visit vaccines.gov.

Description

  • Entity: Winchester Medical Center
  • Shift: Day

Who We Are

Valley Health System is a not-for-profit network of hospitals, urgent cares, physician practices, and services. Expanding across Virginia, West Virginia, and Maryland, we are devoted to the health of all who call our 18-county area home.

A vital resource for healthcare, we are the region’s largest employer, a dependable community partner, and are at the leading edge of clinical innovations.

We are looking for passionate, innovative, and caring people who will each bring their unique skills and perspectives to our workplace.

What You Will Do:

Information Desk Assistant is a key role in the patient experience and must demonstrate excellence to all patient and customer upon arrival and telephone interactions. This position will include access in a timely manner, accurate information for patient appointments or services without interruption in their medical treatment and health care experiences; provide accurate and appropriate wayfinding assistance including wheelchair, escorts or courtesy van service; resolves problems with patient appointments or concerns by consulting with clinics/physicians and other health care team members for optimum care and timely service; providing timely customer service to include but not limited to newspapers, magazines, flowers, and patient mail; provide support and training for volunteers assigned to the team; demonstrates the ability to handle complex and/or difficult situations with compassion; pays attention to detail, prioritize work demands and has the ability to work quickly and accurately in a high foot-traffic environment. ; monitor lobby environment to anticipate public needs and proactively intervenes when guest exhibit anxiety/ stress /confusion; assist with other duties as needed.

What You Will Bring:

Education

Associates preferred may substitute 3 to 5 years equivalent work experience in customer service



Qualifications
• Knowledge of medical terminology preferred. • Proficient in use of computer/keyboard required. • Basic mathematics skills. • Effective communication skills a must. • Demonstrates good judgement. • Works well under stress.

What You Will Get:

- Competitive salary
- Flexible scheduling
- Health Insurance
- Paid Time Off
- Wellness Program
- Tuition Assistance
- Retirement Plan
- Life Insurance

*some benefits are subject to change due to job status

We celebrate, support, and thrive on our differences for the benefit of our employees, our patients, and the communities we serve.
We are neighbors caring for neighbors, and our goal is always to help those we serve get well, feel well, and stay well.

EOE

Criminal Background Checks
VA State Police
3rd party Background Check

FLSA Classification
Non-exempt

Grade
104

Physical Demands
6 B Customer Service