Information Desk Assistant

Financial Services - 258211 Front Royal, Virginia Part-Time

To see if this position qualifies for a sign-on bonus, click here: Valley Health Sign-On Bonuses


  • Entity: Warren Memorial Hospital
  • Shift: Day

Who We Are

Valley Health System is a not-for-profit network of hospitals, urgent cares, physician practices, and services. Expanding across Virginia, West Virginia, and Maryland, we are devoted to the health of all who call our 18-county area home.

A vital resource for healthcare, we are the region’s largest employer, a dependable community partner, and are at the leading edge of clinical innovations.

We are looking for passionate, innovative, and caring people who will each bring their unique skills and perspectives to our workplace.

What You Will Do:

Information Desk Assistant is a key role in the patient experience and must demonstrate excellence to all patient and customer upon arrival and telephone interactions. This position will include access in a timely manner, accurate information for patient appointments or services without interruption in their medical treatment and health care experiences; provide accurate and appropriate wayfinding assistance including wheelchair, escorts or courtesy van service; resolves problems with patient appointments or concerns by consulting with clinics/physicians and other health care team members for optimum care and timely service; providing timely customer service to include but not limited to newspapers, magazines, flowers, and patient mail; provide support and training for volunteers assigned to the team; demonstrates the ability to handle complex and/or difficult situations with compassion; pays attention to detail, prioritize work demands and has the ability to work quickly and accurately in a high foot-traffic environment; monitor lobby environment to anticipate public needs and proactively intervenes when guest exhibit anxiety/ stress /confusion; assist with other duties as needed.

What You Will Bring:


Associates preferred may substitute 3 to 5 years equivalent work experience in customer service

• Customer Service experience preferred
• Strong computer, customer service and communication skills required
• Skills in medical terminology a plus
• Ability to prioritize work and work under stress required
• Ability to handle confidential information and sensitive situations required
• Interpersonal skills to work with diverse people within and outside organization required

What You Will Get:

At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:
• A Zero-Deductible Health Plan
• Dental and vision insurance
• Generous Paid Time Off
• Tuition Assistance
• Retirement Savings Match
• A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
• Membership to Healthy U: An Incentive-Based Wellness Program

Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.

To see the full scale of what we offer, visit

Exclusions apply

We celebrate, support, and thrive on our differences for the benefit of our employees, our patients, and the communities we serve.
We are neighbors caring for neighbors, and our goal is always to help those we serve get well, feel well, and stay well.


Criminal Background Checks
VA State Police
3rd party Background Check

FLSA Classification


Physical Demands
6 B Volunteer, Hospitality, Thrift Shop