Patient Service Representative (PSR)

VH SMH RHC NM Family Medicine - 309527 New Market, Virginia Full-Time

To see if this position qualifies for a sign-on bonus, click here: Valley Health Sign-On Bonuses

Please Note: To protect our patients, our workforce and our community, Valley Health is requiring that all newly hired employees and internal transfers (current employees requesting internal transfers) must have received at least one COVID-19 vaccination dose. Newly hired Applicants (those not currently employed by Valley Health) who have been offered a position will have to provide documentation of their vaccination status at the time of their Employee Health appointment. For internal transfers, Employee Health will contact you if they have questions around your vaccination status. Valley Health has a process for applicants who have been offered a position to request an exemption or deferral for medical or religious reasons. To search for vaccine locations, visit


  • Entity: Shenandoah Memorial Hospital
  • Shift: Rotating

Who We Are

Valley Health System is a not-for-profit network of hospitals, urgent cares, physician practices, and services. Expanding across Virginia, West Virginia, and Maryland, we are devoted to the health of all who call our 18-county area home.

A vital resource for healthcare, we are the region’s largest employer, a dependable community partner, and are at the leading edge of clinical innovations.

We are looking for passionate, innovative, and caring people who will each bring their unique skills and perspectives to our workplace.

What You Will Do:

Utilizes skills and knowledge to facilitate efficient operation of the medical office. Performs duties associated with answering telephones, scheduling appointments, gathering information from customers and other clerical functions as assigned/needed. Assists in filing information in patient charts and filing charts in medical records cabinet. FSLA status: non-exempt.

What You Will Bring:


High school graduate (or equivalent)

Previous experience in a medical office desired.

Must have knowledge of basic office functions and computer skills. Candidate must possess oral and written communication skills, will need to pay close attention to detail and accuracy and exhibit excellent customer service skills. Handwriting must be legible and spelling accurate. Appearance must be neat. Must be tactful, and able to maintain confidentiality and handle stressful situations in a professional manner As a representative of Page Memorial Hospital, all comments, attitudes, actions, and behaviors have a direct affect on the hospital's image and perceptions of service quality. Interaction with patients, guests, visitors, volunteer workers, co-workers, supervisors, and other employees must be in a manner that is friendly, supportive, courteous, respectful, cooperative and professional. This behavior should promote an atmosphere of team work which is congruent with hospital standards and guidelines to promote positive relations

What You Will Get:

- Competitive salary
- Flexible scheduling
- Health Insurance
- Paid Time Off
- Wellness Program
- Tuition Assistance
- Retirement Plan
- Life Insurance

*some benefits are subject to change due to job status

We celebrate, support, and thrive on our differences for the benefit of our employees, our patients, and the communities we serve.
We are neighbors caring for neighbors, and our goal is always to help those we serve get well, feel well, and stay well.


Criminal Background Checks
VA State Police
3rd party Background Check

FLSA Classification


Physical Demands
6 A Customer Service