Vail Resorts Careers

Description

Loss Prevention/Guest Service Attendant - Vail Marriott - Full Time - Year Round - Vail, CO

Experience of a Lifetime. More than just our mission, these words describe our unique and iconic resorts and the people who share a desire to achieve and experience excellence. One of our core values is providing an exceptional experience to our guests and to our employees. An opportunity to work at RockResorts/Vail Resorts Hospitality ("RR/VRH") is an opportunity to bring out your full passion for everything our company stands for, including our commitment to our product, the communities we live in, the environment and our shareholders. Our employees are good at what they do, and we welcome people who bring enthusiasm and pride to work.

The magnitude of beauty at the Vail Marriott Mountain Resort (http://www.vailmarriott.com) is one that defines the elegance of a European Chateau with the back drop of the Rocky Mountains. The Vail Marriott Mountain Resort and Spa is now hiring a Full Time, Year Round Loss Prevention Officer/Guest Services Attendant.

Job Summary:

Responsible for safety and security of the Vail Marriott Mountain Resort and Spa, Colleagues, Guests and Owners as well as property assets.

Essential Job Functions:

• Detects potential sources of security and safety hazards, responds to emergencies, handles complaints, investigates and compiles reports in a professional and hospitable manner.
• Maintains accurate records while performing daily duties including camera monitoring, shift activity, guest and employee incidents, tracking and moving all shipping and receiving for the hotel, able to keep information confidential.
• Resolve difficult guest situations in a professional and hospitable manner.
• Respond to emergencies.
• Handle incoming and preparing outgoing guest shipments
• Manage hotel lost & found
• Communicate with management and colleagues in an effective and professional manner.
• Maintain a calm and professional demeanor during difficult situations.
• Complete any and all tasks assigned in a timely manner to the expected level.

Qualifications:

• Must be able to read, write, speak, understand and comprehend English fluently. -required
• Must have a high school diploma or equivalent. -required
• Must have at least 1 year of guest service experience. -required
• Must be proficient with computers, specifically, Microsoft Office. -required
• Must have a valid US driver’s license. -required
• Must complete a satisfactory Motor Vehicle Record check before employment. -required
• Must have or be able to obtain a CPR, First Aid and AED certification within 30 days of hire. -required
• Must maintain a positive and optimistic attitude at all times. -required
• Must be able to work all shifts with minimal supervision. -required
• Must be able to communicate in an effective and professional manner. -required
• Must be able to remain calm in difficult situations. -required
• Must be able to learn quickly to work in various situations. -required
• Must be able to bend, crawl, climb, lift, kneel and crouch. -required
• Must be able to lift up to 50 lbs. -required
• Must be able to work in all weather conditions. -required
• Must be able to work weekends, evenings and holidays. -required
• Must be able to make a year-round commitment. -required
• Ability to communicate in Spanish is helpful. -required
• Resumes. -required
• In-person interviews. -preferred

Schedule is 5 days a week, with shifts that include 7am-3pm and 3pm-11pm.

Learn more about:

The Vail Marriott:  http://www.marriott.com/hotels/travel/whrco-vail-marriott-mountain-resort/

Vail Resorts Grooming Policy: http://jobs.vailresorts.com/info/company-policies.aspx Vail Hospitality's Grooming policy may be slightly more stringent due to our luxury brand.