Description

PURPOSE/OBJECTIVE

Greet and seat customers in a restaurant and oversee food service. Manage and book nightly guest reservations.

DUTIES/RESPONSIBILITIES

• Provide superior service to our customers at all times. 
• Perform shift opening tasks: complete check register, set-up or count register bank, and open doors, oversee table and service station set-up.
• Greet and seat customers.
• Issue checks to servers and/or customers.
• See that special requests are filled, handle unusual problems or complaints.
• Distribute customers evenly to wait staff.
• Take reservations.  Arrange for special set-ups for large parties.
• Assist with waiting on tables, bussing and bartending as needed.
• Monitor quality of service and food.  Coordinate work of wait, bus, and kitchen staff.
• Carry out closing procedures.
• Perform other duties as assigned.

WORKING RELATIONSHIP

• Reports to Restaurant Manager
• Works closely with Servers, Bartender, Cooks, etc

PHYSICAL REQUIREMENTS  

• Ability to stand for extended periods of time.

• Ability to bend, lift and carry heavy objects.

QUALIFICATIONS

• High school education desirable, plus one to two years of relevant experience or a combination of education and experience from which comparable knowledge and skills are acquired.
• Neat appearance and pleasant manners.
• Ability to deal with customers in a pleasant, courteous and efficient manner.
• Basic knowledge of restaurant operations.
• Basic reading, writing and math skills.
• Ability to work cooperatively with a variety of other employees, and to oversee and coordinate the work of others to a limited extent.