Vail Resorts Careers

Description

The Ski and Ride School Adult Manager is responsible for  creating a welcoming first and last impression. This is achieved through the focus on quality control, guest relations, sales generation, staff performance development, financial responsibility, communication, teamwork, administrative duties and self-development.  This individual will be responsible for managing program issues relating to instructor pay, guest complaints, and system efficiency.  They will manage growth and expense of programs, and will oversee daily instructor line-up.  Position will work with the Director, General Manager,  Administrative Assistant and Administrative office to ensure all payroll, workers compensation, incident reports, staffing levels, inventory levels, disciplinary procedures, hiring and separating procedures and all other administrative functions are managed efficiently and timely. Additional responsibilities include (but are not limited to):

• Coach and counsel supervisors, pros and support staff at their assigned location, complete supervisor performance appraisals and oversee maintenance of base areas and on hill facilities. 
• Implements and holds staff accountable to both Ski & Ride School & company policies and procedures.
• Ensure supervisory staff is effectively controlling instructor and support staff in order to ensure the highest quality of guest service is provided.
• Resolve guest complaints by utilizing guest service guidelines.  Accommodate special requests when appropriate.
• Communicate with other departments to create an environment of support and trust that will benefit staff and guests.
• Responsible for overseeing and coordinating the maintenance of day to day supplies and program tools for inside and outside set up. 
• Adhere to and model the Company’s mission, vision and values.
• Other duties as assigned

Requirements:

• High School diploma or equivalent
• PSIA/AASI Level 2 certification or equivalent
• Minimum of three years experience as an Ski & Ride School instructor
• Minimum of one year of supervisory experience
• Must be able to work in inclement weather in a high alpine environment
• Must have excellent guest service and communication skills
• Must work well in a team
• Must successfully complete the Fit to Ride assessment program
• Able to communicate effectively (verbal and written) in English
• Must be able to work holidays and weekends

Preferred Skills:

• PSIA/AASI Level 3 certification or equivalent
• RPOS experience
• Microsoft Office proficiency