Vail Resorts Careers

Description

The Front Office Lead will assist management in the day-to-day operation of the front desk, providing leadership by training, scheduling, and ensuring service levels are in accordance with Hilton and Vail Hospitality standards. Other responsibilities include, but are not limited to:

• To assist in the training and development of associates in order to increase their productivity, through department meetings and other levels of awareness
• To assist in properly screening and hiring new associates to maintain staffing requirements for the Front Desk, focusing on guest service oriented people
• To offer feedback to the Front Office Manager that would assist in conducting performance evaluations of associates in order to enhance their performance and to develop improvement plans for those associates who don’t meet standards
• To schedule front desk associates taking into account forecasting and labor budget
• To assign work tasks to the Front Desk Team and follow up on their fulfillment in order to meet unit goals
• To assist in processing all payroll and administrative paperwork in a timely manner
• To supervise proper cleanliness standards are maintained in the front of the house areas. (i.e. front desk, back office, storage closets, dry cleaning closet and public restrooms)
• To assist in promoting and developing a successful cross-training program within the Front Office Staff to ensure labor savings and increased productivity
• Reply to positive Market Metrix responses
• Insure brand standards for service, communication, grooming and training are met for RockResorts
• Communicate throughout the department to foster teamwork
• To assist FOM in developing and implement training to address specific areas of improvement within areas of responsibity to ensure results meet or exceed targets.
• Act as the supervisor on duty in order to effectively resolve guest issues and complaints in the absence of the Front Office Manager
• To maintain accurate and adequate inventories of front office supplies 

Requirements:

• Valid Colorado Driver's License - Required
• High school diploma or equivalent - Required
• At least 2 years guest service experience 
• Working knowledge of Microsoft Office
• Must have good communication skills and enjoy working with the public
• Strong telephone skills and etiquette - Required
• Must be able to stand for more than 2 hours at a time without sitting
• Ability to work in a team and be detailed oriented
• Fluency in English required
• Flexible schedule required - Including weekends, evenings, and holidays

Preferred Skills/Qualifications:

• Proficiency with property management systems (SMS, PMS, LMS)
• Previous Supervisory experience
• Previous experience with Hilton
• College Degree

Interesting and Informational Links:

• Find out more about Vail Resorts Recruitment and “like” our page on Facebook
• Find out more about Breckenridge Resort
• Find out more about the town of Breckenridge, CO
• Find out more about our Company Policies