Vail Resorts Careers

Description

The primary responsibilities of a Front Desk Agent involve checking in and out of hotel guests & owners, creating walk-in reservations, answering phones and general guest questions while adhering to resort standards.  Job responsibilities include (but are not limited to):

•  Ensure standard of the day are posted and adhered to.
  • Read the logbook and most recent MOD report to ensure knowledge of all events.
  • File MOD reports and post pre-shift meeting.
  • Check for any group arrivals.
• Ensure that the Guest request log, welcome call log, and complaint log are completed and followed up.
• Own all guest requests and ensure they are followed up within 15 minutes of the request.
• Follow up with a phone call.
• Review VIP list and ensure knowledge of VIP names.
• Look at inventory and shift inventory if necessary. Review site tours and ensure housekeeping is aware of room to use.
• Ensure all registration cards have signatures, credit card swipes/ imprints, and are completed as necessary.
• Ensure all rooms are filed under the correct room number and name.
• Ensure bucket checks are done at least once per shift and all problems remedied before shift end.
• Ensure all F11 requests are logged in MOD report.
• Ensure emergency reports are printed and filed correctly. 
• Must follow all SOX compliance procedures
• Ensure all guest room moves are noted and completed and cancelled if applicable.
• Deliver amenities, luggage assist, maintenance duties
• Responsible for handling a cash bank, signing in and out.
• Must follow division resort grooming standards
• F&B responsibilities: Coffee service, sunrise selections, and other duties as required

Requirements:

• High school diploma
• College degree preferred
• At least 2 years previous customer service preferred, hotel experience preferred
• CO Drivers License preferred, satisfactory driving record preferred
• Able to communicate verbally and written in English - required
• Willing to work overnight shift, holidays and weekends – required
• Microsoft Office and LMS knowledge preferred