Vail Resorts Careers

Description

PURPOSE/OBJECTIVE

Assist in answering all internal and external calls at the resort and providing extraordinary service to all guests and employees. 

DUTIES/RESPONSIBILITIES

• Provide superior service to our customers (internal and external) at all times.  Follow The Resort’s etiquette guidelines.
• Check in guests at front desk, entering appropriate information into and running necessary reports from computer system.
• Take payments, post charges, enter amounts into computer, and balance accounts at end of shift.
• Answer a variety of questions from guests, and handle routine problems, referring more unusual or difficult problems or complaints to supervisor or other appropriate staff members.
• Relay maintenance and housekeeping requests to proper staff members.
• Answer the switchboard in a pleasant and courteous manner within 3 rings and transfer the call to appropriate department or person.
• Check guests out. Run various computer reports (checkouts, guest lists and the like).
• Handle emergencies that arise when on duty alone, notifying appropriate personnel.
• Put keys away and do a key inventory.
• Perform other related clerical tasks.
• Assist in the cleanliness and general maintenance of the front desk and reception area.
• Assist Bell and Valet when appropriate.
• Perform other tasks as assigned the Front Office Manager

• Reports to Director of Front Office Operations

• Receives direction from PBX Supervisor and Assistant Front Office Managers

REQUIREMENTS

• Use of keyboard, phones, bending, lifting
• Standing for extended periods of time
• High school plus one year of relevant clerical experience or a combination of education and experience from which comparable knowledge and skills are acquired.

QUALIFICATIONS

• Basic reading, spelling, math and typing skills with computer data entry experience desirable.
• Ability to converse clearly and comfortable with many different types of people and to deal courteously and efficiently with customers and other Company personnel. Neat appearance and good social manners.
• Ability to learn a variety of information about the Company’s lodging and recreational facilities, packages and services as well as general information about the area.
• This position pays $12.00/ hr.