Front Desk Supervisor, Summer Seasonal, Jackson Lake Lodge, Grand Teton Lodge Co, WY
Description
This position is perfect for someone who has excellent customer service experience, is flexible and has a desire to learn and grow their career. Supervises and assists Front Desk Agents in helping guests with their stay at Jackson Lake Lodge. Acts as the direct assistant to the Front Office Manager. Directly supervises selected front desk, and has overall responsibility for the smooth operations of the front desk in the Front Office Manager's absence. Handles guest comments and complaints, and acts as the manager on duty when needed. The Front Desk Supervisor is directly responsible for posting of Market Metrix competitions and keeping track of this for the Front Desk Agents, PBX and Bell staff. The supervisor is also responsible for putting together weekly comments to be discussed at the morning and afternoon front desk stand up meetings.
REQUIREMENTS:
- Strong working knowledge of computers
- Fluent in understanding and speaking English
- Basic math skills
- All GTLC employees are required to live on-site (either in employee housing or in your own RV)
PREFERRED SKILLS:
- MS Office experience
- Experience with Visual One
- Knowledge of Grand Teton National Park
- Knowledge of Front desk operations and Vail Resorts Brand Standards
A LITTLE MORE ABOUT US . . .
With a mission to Preserve, Protect and Inspire, Grand Teton Lodge Company (GTLC) operates the lodging, restaurants, tours and activities at Jackson Lake Lodge, Jenny Lake Lodge, Colter Bay Village, and the Jenny Lake and Gros Ventre campgrounds located in Grand Teton National Park.
Life at GTLC: Depending on work location, employees are housed in furnished dormitories or cabins in our employee villages, where you will share a room with one or more fellow employees and can enjoy employee recreation activities and events. Dorm employees participate in our Employee Meal Plan, as there are no cooking facilities in the dorms. An employee RV park with a limited number of spaces is also available for those with their own fully self-contained RV’s for a minimal daily fee. Go to www.gtlc.com/employment/ for a sampling of what life is like working, living and playing here at GTLC. Start the road to your Experience of a Lifetime with us . . . where you can have FUN at work and get paid to LIVE in a National Park!