Vail Resorts Careers

Description

Department Lead: Service Technician: Full-Time, Year Round

Specialty Sports Venture (SSV)

Aurora, CO

Experience of a Lifetime. More than just our mission, these words describe Vail Resorts and the people who share a desire to achieve and experience excellence. One of our core values is providing an exceptional experience to our guests and to our employees. An opportunity to work for Vail Resorts and SSV, is an opportunity to bring out your full passion for everything our company stands for, including our commitment to our product, the communities we live in, the environment and our shareholders. Our employees are good at what they do, we welcome people who bring enthusiasm and pride to work.

The Department Lead Service Technician is responsible for maintaining outstanding customer service as per company standards, assisting with store operations, generating sales, merchandising, and safeguarding company assets. Acts as Tuning Center Lead and helps ensure the department has appropriate accountability. 

Job Responsibilities include (but are not limited to): 

• Serves customers by establishing rapport, building customer confidence, providing accurate information, and promoting products.
• Act as a mentor who can train and lead the Tuning Center Service team with effective communication.
• Supervise and direct the Tuning Center Service team to maintain a clean, organized and safe work environment.
• Responsible for performing quality tunes and repairs to customers' equipment.
• Ensure that all work orders are written up accurately and in compliance.
• Prioritize work in an expedient manner, always with an eye on safety.
• Establish professional, yet personalized rapport with customer upon contact; by phone or in person.
• Answer all questions, providing detailed information, and establishing trust with the customer to close of sale.
• Describing and promoting Tuning Services offered and products in line with customer's express needs.
• Ensure pricing is accurate and current including any and all promotions.
• Register access to ring up sales, lead all Service Technician duties and adhere to all store policies and procedures.

Qualifications: 

• Previous ski and snowboard tuning work experience – required
• Maintain a working knowledge of ski and snowboard tuning services and machinery
• Ability to communicate fluently with co-workers and guests in accurate spoken and written English - required
• Commitment to providing excellent customer service
• Basic computer skills with the ability to learn the register
• Ability to comprehend and apply specific company designed methods and protocol
• Product knowledge of Snowell and Winterstieger equipment – preferred
• Ability to stand for long periods of time – required
• Ability to work a flexible schedule; including nights, holidays and weekends - required
• Ski and snowboard technician certified - preferred

Vail Resorts' retail and rental operations are conducted through Specialty Sports Venture (SSV). SSV operates over 180 year-round and seasonal stores under 40 + retail brand names specializing in ski, bike, golf and fly fishing products and gear.  We operate in world-class locations such as Aspen, Beaver Creek, Breckenridge, Keystone, Telluride, Park City, Vail, Lake Tahoe, Minneapolis, Denver’s Front Range and the San Francisco Bay Area.

Learn more about:  Colorado Ski and Golf

As a Vail Resorts employee you get way more than a paycheck or even a ski pass. Our Total Rewards program gives employees access to some of the world’s most beautiful playgrounds and luxurious properties—and the goods to enjoy each of them to their fullest potential.

Some of the benefits include:

• Medical, Dental, Vision and Prescription Drug plans, 401 (k) Retirement Plan
• Free Epic Ski and snowboard pass to our world-class resorts; including Breckenridge, Keystone, Beaver Creek, and Vail
• Employee discounts at our retail stores
• Employee Assistance Program (EAP), Auto, Home and Pet, Insurance
• Excellent training and professional development