Vail Resorts Careers

Description

Responsibilities include, (but are not limited to):

• Oversee daily operation of Ticket Scanning, responsible for scanning all media verifying that each guest and employee has a valid product to access the mountain.
• Required ability to troubleshoot and solve problems arising from pass issues and guest dissatisfaction.
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• Revenue control for all ticket/pass products, verifying on-mountain access.
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• Oversee activity of Ticket Scanning staff, manage schedules based upon business volume and guest service levels, and ensure employees adhere to company guidelines.
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• Interact with guests in a friendly manner, including offering general resort information and providing excellent guest service.
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• Expand understanding of product offerings and scope of services, throughout the resort, in order to efficiently answer questions and resolve issues.
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• Troubleshoot any issues with handheld scanning devices.
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• Monitor and maintain facilities, equipment and accompanying signage.
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• Create a positive and professional work environment and assist with other duties as assigned.

Qualifications:

• High School graduate or equivalent - required.
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• Fluent in all aspects of English - required.
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• Two years guest service experience - required.
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• Willing to work in all winter alpine weather conditions - required.
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• Able to commit to entire season - required.
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• Strong and professional communication and organization skills - required.
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• At least one year Product Sales and Services Department and Resort Point-of-Sale experience - preferred.
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• Previous supervisory experience - preferred.
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• Spanish speaking ability - preferred.
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• Resume required with application - required.
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• Two professional references - required.
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• In-person interview - preferred.