Vail Resorts Careers

Description

Night Auditor - Year Round - Full Time - The Arrabelle, a RockResort - Vail, CO

Experience of a Lifetime. More than just our mission, these words describe our unique and iconic resorts and the people who share a desire to achieve and experience excellence.  One of our core values is providing an exceptional experience to our guests and to our employees.  An opportunity to work at RockResorts/Vail Resorts Hospitality ("RR/VRH") is an opportunity to bring out your full passion for everything our company stands for, including our commitment to our product, the communities we live in, the environment and our shareholders. Our employees are good at what they do, and we welcome people who bring enthusiasm and pride to work.

This position will create a warm, genuine and friendly atmosphere leaving each guest with a positive first and last impression of the Arrabelle. The Night Auditor is responsible for reconciling all hotel transactions; reviewing, organizing, compiling and distributing management reports on a timely basis and ensuring the accuracy of guest and owner billings and ledger transactions.  This position is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing various front office duties as required, including check-in, check-out, valet, and switchboard operation.  This person will also respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions and restaurants, meeting rooms, car rentals, airline shuttle service, etc. according to individual needs.

• Welcome guests in a friendly, prompt and professional manner.
• Register guests, issue room keys, provide information on hotel services and room location, process payment for stay, and close out guest accounts at time of check out, all according to Arrabelle standards.
• Answer phones in a prompt and courteous manner with standard Arrabelle greeting.
• Check resort accounting records for accuracy and, on a daily basis, summarize and compile information for the hotel's financial records
• Track room revenues, occupancy percentages, food & beverage revenues, and other operating statistics.
• Verifies all account postings and balances made during the day by the front office team members.
• Post room charges and room taxes to guest accounts and owner accounts within specified time period.
• Prepare a summary of cash, check and credit card activities, reflecting the resort's financial performance for the day.
• Manage all communication during an emergency situation, and ensure guest safety is the top priority.
• Utilize all guest profiles and names, and provide preferences accordingly.
• Maintain a high level of professional appearance, demeanor and ethics in dealing both with guests, co-workers and subordinates.  
• Anticipate guests' needs, respond promptly and acknowledge all guests, despite how busy or the time of day.
• Perform the daily tasks according to the Arrabelle Standards, and those set forth by the Supervisor or Manager on duty. 
• Handles confidential information, including guest records, with a high degree of integrity.
• Participation in training classes set up by The Arrabelle, Rock Resort and Vail Resort.   
• Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.

This is an overnight position.

Qualifications:

• Must be able to lift 30 pounds. -required
• Must be professional. -required
• Must be able to work independently. -required
• Must be able to work overnight shifts. -required
• Must be able to stand for long periods of time. -required
• Must be familiar with Microsoft Office. -required
• High School diploma. -preferred

Learn more about:

The Arrabelle: http://arrabelle.rockresorts.com/

Vail Resorts Grooming Policy: http://jobs.vailresorts.com/info/company-policies.aspx Vail Hospitality's Grooming policy may be slightly more stringent due to our luxury brand.