Vail Resorts Careers

Description

PURPOSE/OBJECTIVE

Check guests into Health Club, Book Spa appointments, and perform related Health Club duties.

DUTIES/RESPONSIBILITIES

• Provide superior service to our customers (internal and external) at all times.  Follow The Resort’s etiquette guidelines.
• Check in guests at spa and health club, entering appropriate information into and running necessary reports from computer system.
• Take payments, post charges, enter amounts into computer, and balance accounts at end of shift.
• Answer a variety of questions from guests, and handle routine problems, referring more unusual or difficult problems or complaints to supervisor or other appropriate staff members.
• Relay maintenance and housekeeping requests to proper staff members.
• Answer phone calls
• Book Spa appointments and services
• Handle emergencies that arise when on duty alone, notifying appropriate personnel.
• Put keys away and do a key inventory.
• Perform other related clerical tasks.
• Assist in general maintenance of the spa desk and reception area.
• Reach and exceed retail sales goals
• Perform other tasks as assigned.
• Must have a flexible schedule, including working weekends and holidays

WORKING RELATIONSHIP

• Reports to Spa Director
• Receives direction from Spa Supervisor

PHYSICAL REQUIREMENTS

• Use of basic spa booking procedures and computer programs
• Standing for extended periods of time
• Folding linens, lifting and moving objects up to 25lbs or more.

QUALIFICATIONS

• High school plus one year of relevant spa or retail experience or a combination of education and experience from which comparable knowledge and skills are preferred.
• Basic typing skills with computer data entry experience desirable.
• Basic reading, spelling and math skills.
• Retail sales experience preferred.
• Ability to converse clearly and comfortable with many different types of people and to deal courteously and efficiently with customers and other company personnel. Neat appearance and good social manners.
• Ability to learn a variety of information about the Company’s lodging and recreational facilities, packages and services as well as general information about the area.
• Strong written and oral communication and interpersonal skills.
• Proficiency in Microsoft Office.