Vail Resorts Careers

Description

Experience of a Lifetime. More than just our mission, these words describes our unique and iconic resorts and the people who share a desire to achieve and experience excellence. One of our core values is providing an exceptional experience to our guests and to our employees. An opportunity to work at Vail Resorts is an opportunity to bring out your full passion for everything our company stands for, including our committment to our product, the communities we live in, the environment and our shareholders. Our employees are good at what they do, and we welcome people who bring enthusiasm and pride to work.

Afton Alps. Where Epic Begins. For 50 years, Afton Alps has delighted the Twin Cities' families as one of the Midwest's premier winter destinations. Nestled in the scenic St. Croix River Valley just outside Minneapolis and St. Paul, this sprawling resort re-imagining the guest experience with renovated base area facilities, a powerful state-of-the-art snowmaking system and a new cutting edge terrain park.

With nearly 300 recreational acres, 50 trails, 18 lifts, and 4 terrain parks, there is enough terrain to challenge experts to beginners, day or nights. Afton Alps also offers an 18-hole golf course to be enjoyed by all levels beginners to experts during the spring to fall season.

Accessible, affordable and fun, this big-time resort with a small-town feel has converted thousands of first-timers into lifeling skiers and riders, and now the opportunity to take that passion to Vail Resorts' iconic western mountains, Afton Alps is truly where Epic begins.

Job Summary: The Director of the Afton Alps Ski and Ride School is responsible for the overall quality of the guest and employee experience within all programs of the Ski & Ride School. In addition, he/she is accountable to the financial success of all Ski and Ride School Programs and contributes to the financial success of the overall School. This is accomplished by focusing on the guest, the community, the employee, the company, personal development, and job-specific responsibilities. The Afton Director is also responsible for the oversight of some special programs including our Echo programming, seasonal programs, capital projects for the Afton ski and ride school, budgets, and the general look and feel of our Ski and Ride School areas.

Job Responsibilities:

• Direct and monitor quality of overall products and staff, including location instructors, supervisors, and support staff, to ensure exceptional guest experience, alignment with Resort and Company goals, financial success, development of future products/programs, hiring, and professional growth of all.
• Work directly with Supervisors and Team Leads to provide tools, training, and tactics to ensure the quality of products and services for our guests. Provide feedback, growth opportunities, leadership opportunities, and appropriate training to develop management team. Meet and greet guest daily and role model exceptional guest service. Resolve guest complaints efficiently and effectively.　　
• Work with the Program Supervisors and Leads to support and achieve quality, financial, and safety targets for the overall Ski & Ride School, Resort, and Company goals.  
• Help create and implement the training plan and monitor the quality of training for the Ski and Ride School Staff. Work with the Ski and Ride School Training Supervisors and location based Managers to evolve and improve training for instructors and management. 
• Model, lead, and support School, Resort, and Company safety programs. Stay current on guest and employee health and safety regulations, child abuse guidelines, temporary background checks, emergency evacuation, and lightning procedures.  
• Know and model the School teaching system and guest service guidelines and be prepared to lead clinics and teach the public if necessary. Actively seek information about industry trends, competitions, and events, and remain involved with professional organizations (PSIA/AASI).　
• Maintain effective working relationship with all Afton chalets to assure an atmosphere of collaboration for exceptional guest service.
• Monitor and maintain quality and appearance of buildings, sales facilities-base of mountain, on mountain facilities, organizational yard, signage and program imaging, teaching terrain and locker rooms.     
• Maintain a global view for managing and improving the ski and ride school through operational adjustments and contribution to innovations for the entire school. 
• Support compliance and attendance to our Fit-To-Ride Safety program.

Qualifications:

• Three or more years as a full time instructor for a recognized ski and snowboard school - required
• Five or more years supervisory experience - required
• Current professional instructor certification; PSIA/AASI Level 3 minimum - required
• Proficiency in MS Office - required
• Demonstrated conflict resolution and leadership/leadership development skills - required
• Background in using RPOS or equivalent POS system - preferred
• Experience working at the manager level within an adult or children's ski & snowboard school - required
• Public speaking experience – preferred

Schedule:　

This is a Year-Round 12 month position, with the option of 10-11 months, if requested, benefits (Medical, Dental, Vision, etc) remain intact year-round. This position will begin work as soon as possible. Please detail any issues/concerns with the scheduling of this position under the question section of the application.

For more information, please visit: www.aftonalps.com

As a Vail Resorts employee you get way more than a paycheck or even a ski pass. Our Total Rewards program gives employees access to some of the world’s most beautiful playgrounds and luxurious properties—and the goods to enjoy each of them to their fullest potential.

Some of the benefits include:

• Medical, Dental, Vision and Prescription Drug plans
• 401 (k) Retirement Plan
• Retail discounts at SSV stores
• Employee Assistance Program (EAP)
• Auto, Home and Pet Insurance
• Flexible Spending Accounts
• Free ski and snowboard pass to our world-class resorts; including Vail, Beaver Creek, Keystone and Breckenridge