Customer Service Representative
Description
Who We Are Looking For
We are looking for a skilled customer service representative to join our team, servicing USANA’s Taiwan-based Associates and customers. We need an enthusiastic individual who can listen to customer service issues and provided solutions to their inquiries and needs. A successful candidate for this role will have a strong command of the company's customer service policies and be well-trained in product knowledge, which is critical for offering quick and accurate assistance to customers.
What You Will Do as a USANA Customer Service Representative
- Assist customers in processing orders, applications, and registrations
- Responding promptly to customer inquiries
- Acknowledging and resolving customer complaints
- Handling inbound call center and walk-in customers
- Ensure customer satisfaction and provide professional customer support
- Perform other duties pertaining to the job requirements
Background and Skills You Will Need
- Excellent communication skills, with the ability to provide patient and proactive customer service
- Strong telephone etiquette and coordination skills, particularly in handling inbound calls
- Familiarity with call center operating systems
- Ability to multitask, prioritize, and manage time effectively
- Responsible, with a strong sense of teamwork and collaboration
What Will Make You Standout
- Previous customer service experience in the direct selling industry is highly preferred
Position is located in Taiwan
About USANA
Since 1992, USANA has provided the world with the highest-quality products focused on nutritional supplements, skincare, and a healthy lifestyle. But our commitment to excellence goes far beyond our products. USANA is dedicated to share our vision of health by empowering a global family of incredible employees based in more than 20 different markets around the world.
Community is at our core. It is our commitment to always strive to be open-minded listeners, hold ourselves and others accountable, be respectful, and celebrate the strength that comes from collaboration. Through initiatives like our Diversity, Equity, and Inclusion Council, we create a company culture where all members of the USANA Family feel cared for, included, and valued.
USANA employees do more than work for our company––we embody the culture, and we live our company values: Excellence, Integrity, Health, and Community. We are committed to doing whatever it takes to ensure USANA’s direct-selling Associates are supplied with whatever they need to become successful.