Customer Service Representative (Part Time)
Description
Who We Are Looking For
We are looking for a proactive and energetic Customer Service Representative (Part Time) to support business growth and strengthen engagement within our Brand Partner community. This role is ideal for someone who enjoys working with people, organizing impactful events and bringing fresh ideas to life. You will play a key role in delivering high-quality initiatives, fostering strong stakeholder relationship, and achieving execution excellence across events and training programs.
What You Will Do as USANA Customer Service Representative (Part Time)
- Provide customer service support to Brand Partners and customers, including handling enquiries and providing solutions and advice.
- Support the service counter operations and assist customers in person.
- Handle customer complaints in a timely and professional manner.
- Maintain positive customer relationships.
- Perform administrative duties and other ad-hoc tasks as assigned.
Qualifications/Knowledge, Skills & Abilities Requirements
- F.5 or above
- A minimum of 1 year of customer service experience, with hotline experience is an added advantage.
- Good computer literacy and ability to use common office applications.
- Good command of English, Cantonese and Mandarin.
- Able to work under pressure, patient with positive attitude and good communication skills.
- Available to work on Saturdays (11:00 a.m. – 4:00 p.m.) as the regular working schedule, additional working days/hours may be required based on business needs.
- Ability to effectively and efficiently perform all essential job duties and responsibilities with or without reasonable accommodation and without posing a direct safety threat to others or self.
Position is located in Hong Kong.
About USANA
Since 1992, USANA has provided the world with the highest-quality products focused on nutritional supplements, skincare, and a healthy lifestyle. But our commitment to excellence goes far beyond our products. USANA is dedicated to share our vision of health by empowering a global family of incredible employees based in more than 20 different markets around the world.
Community is at our core. It is our commitment to always strive to be open-minded listeners, hold ourselves and others accountable, be respectful, and celebrate the strength that comes from collaboration. Through initiatives like our Diversity, Equity, and Inclusion Council, we create a company culture where all members of the USANA Family feel cared for, included, and valued.
USANA employees do more than work for our company––we embody the culture, and we live our company values: Excellence, Integrity, Health, and Community. We are committed to doing whatever it takes to ensure USANA’s direct-selling Associates are supplied with whatever they need to become successful.
USANA Health Sciences, Inc. will only collect personally identifiable information through direct contact from official HR personnel using an official business email address. If you receive a request to provide information via an unsecure or unofficial source, please disregard the email and contact USANA directly.