Customer Service Representative
Description
We are looking for a skilled customer service representative to join our team, servicing USANA’s Associates and customers in Hong Kong. We need an enthusiastic individual who can listen to customer service issues and provided solutions to their inquiries and needs. A successful candidate for this role will have a strong command of the company's customer service policies and be well-trained in product knowledge, which is critical for offering quick and accurate assistance to customers.
What You Will Do as a USANA Customer Service Representative
- Handle daily administration of the customer services function
- Responsible for services counter to handle customers’ enquiries in providing solutions and advice to customers in person
- Handle customer complaints in a timely and professional manner
- Handle other ad-hoc duties as assigned
Background and Skills You Will Need
- F.5 or above
- Good command of English, Cantonese, and Putonghua
- Good PC knowledge
- Able to work under pressure, patient with positive attitude and good communication skills
- Willingness to work on shifts, Monday to Friday (working hours: 10:45 a.m. - 8:15p.m.; or 11:45 a.m. - 8:15 p.m.) and on alternate Saturday (working hours: 10:45 a.m. - 4:15 p.m.)
What Will Make You Standout
- A minimum 1 year of customer service experience, with hotline experience is an added advantage
Position is located in Hong Kong
About USANA
Since 1992, USANA has provided the world with the highest-quality products focused on nutritional supplements, skincare, and a healthy lifestyle. But our commitment to excellence goes far beyond our products. USANA is dedicated to share our vision of health by empowering a global family of incredible employees based in more than 20 different markets around the world.
Community is at our core. It is our commitment to always strive to be open-minded listeners, hold ourselves and others accountable, be respectful, and celebrate the strength that comes from collaboration. Through initiatives like our Diversity, Equity, and Inclusion Council, we create a company culture where all members of the USANA Family feel cared for, included, and valued.
USANA employees do more than work for our company––we embody the culture, and we live our company values: Excellence, Integrity, Health, and Community. We are committed to doing whatever it takes to ensure USANA’s direct-selling Associates are supplied with whatever they need to become successful.