IT Support Analyst
Description
Uplight is creating a new category of energy. We make software that manages energy resources in homes and businesses—including things like smart thermostats, electric vehicles, solar panels, storage batteries, heat pumps, and even people’s behavior—to generate, shift, or save energy to balance the grid, making it more efficient and reliable. This creates clean energy capacity that can be used by the power grid instead of burning more fossil fuels. Our solutions accelerate the transition to clean energy and save money for energy customers.
We are looking for an IT Support Analyst to drive our company forward, and help us lead the clean energy revolution!
What you get to do:
In some companies, the Helpdesk Administrator is a thankless job, but not at Uplight. In many ways, you’ll be seen as the most service-minded, thoughtful, positive, and helpful person in the whole company, and it makes sense - you’re there to ensure that everyone has the tools needed to make this the best job they’ve ever had. As a result, it’s possible that you’ll be lauded as a hero and lifted to crowd surf through the office, or at least get regular shout-outs at all-hands meetings to thank you for your superlative work. The Uplight IT Team is crucial to the success of the company. We handle a high volume of requests and manage a lot of systems so it’s a great place to build your skills.
What you will contribute:
- Provide tier 1 support for all Information Technology (IT) corporate environment, including network, servers, Mac laptop and Windows laptop and cloud based application issues
- Troubleshoot and resolve end-user hardware/software problems including remote access software
- Track end user requests in a service request ticket tracking system such as Freshservice, for hardware/software problems by opening cases and keeping case histories current and complete
- Verify with the user/customer that the problem has been resolved and close case
- Perform basic testing of workstations, and communication equipment, etc.
- Elevate unresolved tickets to the appropriate 2nd level support
- Learn about cloud infrastructure and SaaS security in a complex, cloud-first environment
- Create, update, and organize documentation for the team and the company
- Manage inventory of IT assets for Uplight India
What you bring to Uplight:
- 3+ years of HelpDesk/Support experience
- Self-motivated
- Service-minded
- A team player and a great communicator with your peers
- Exposure to Mac OS and Windows OS
- Experience with Microsoft Office and Google Apps (G Suite / Workspace)
- Experience with supporting mobile devices such as phones and tablets, Android, iOS, etc.
- Exceptional communication skills, both written and verbal
- Ability to adapt quickly to a dynamic environment in regard to technology and processes.
Bonus Points:
- Experience with the following software: Amazon Web Services, JumpCloud SSO, Atlassian Confluence, Jira, Freshservice, Google Cloud Platform, OpenVPN, Google Workspace.
Don’t meet every single requirement? Studies have shown that women, marginalized
genders and people of color are less likely to apply to jobs unless they meet every
single qualification. At Uplight we are dedicated to building a diverse, inclusive and
authentic workplace, so if you’re excited about this role but your past experience
doesn’t align perfectly with every qualification in the job description, we encourage you
to apply anyways. You may be just the right candidate for this or other roles.
Why Join Uplight in Leading the Fight Against Climate Change?
At Uplight, we're not just offering a job – we're offering a chance to be part of the solution to one of the world's biggest challenges. As a certified B Corporation, we're deeply committed to both social and environmental responsibility. Here's why you should join our team of passionate Uplighters:
- Make a Meaningful Impact: Your work directly impacts our mission of decarbonization and building a more sustainable future.
- Grow Your Career: We offer ample advancement opportunities, robust learning and development programs, and a supportive team environment that fosters collaboration and innovation.
- Thrive: We offer comprehensive benefits, including flexible time off, generous parental leave, a wellness stipend, and work flexibility to help you thrive both personally and professionally.
- Belong to an Inclusive Community: We celebrate diversity and foster an inclusive workplace where everyone feels respected, empowered, and heard. Our Employee Resource Groups offer opportunities to connect with colleagues who share your interests and backgrounds.
- Be Part of a Growing Movement: Join a team of dedicated individuals who are passionate about creating a more sustainable future. We offer a collaborative environment where your ideas are valued and your contributions recognized. Together, we can build a brighter tomorrow.