Business Systems Analyst

Implementation Boston, Massachusetts Open, United States


The Position:

Do you dream about creating a more sustainable future? At Uplight, we are motivating energy users and providers to accelerate the clean energy ecosystem. Working with over 90 of the world’s leading electric and gas utilities, Uplight provides an end-to-end customer energy experience. Uplight delivers personalized experiences that clients have now come to expect – improving satisfaction, increasing revenue, reducing the cost to serve, and contributing to carbon reduction goals. We are a B Corp, enabling us to put our values into action by not only making decisions for the benefit of our shareholders, but also for our clients, environment, employees, and community. 

Uplight is looking for a Business Systems Analyst to join our team to help us achieve our ambitious goals for our business and for the planet. 

What You Get to Do:

As a Business Systems Analyst, you will be responsible for supporting Uplight’s utility clients and partners in the deployment of our enterprise customer engagement products. Working in collaboration with customer success, product management, operations and engineering teams, you will proactively support our Solution Architects to document the technical details associated with our client implementations. In a fast paced and dynamic environment, you will execute responsibilities that include, but are not limited to, client specific integrations, setup, configurations, feature gaps, testing, training and operational support. 

Our Implementation team’s background includes software engineering, data analysis and software implementation consulting. We hire proven stars in these fields, but we also make bets on promising up-and-comers that have demonstrated success in other fields or academia. This position is available in our Boston Office. 

Skills and experience are necessary, but we hire on value alignment first, so if you feel you would be a good fit with us, still consider applying. 

What You Will Contribute:

  • Work closely with clients and partners to ensure a successful, high quality release
  • Work with utility clients on all technical aspects of deployment including guidance to help them provide data in compliance with Uplight data specifications, and with an understanding of the business and end user impacts
  • Document the technical details associated with our client implementations, including but not limited to client specific integrations (backend and frontend), setup and configurations
  • Work with clients, as well as internal product management and engineering teams to document product, feature or integration gaps; proactively seek the optimal solution for the client, end users and Uplight. Collaborate with internal stakeholders to estimate effort and timing of change requests
  • Support Implementation teams in the development of client facing test cases, test plans, and test specifications
  • Develop client specific documentation to bridge any gaps in understanding related to implementation or operations

What You Bring to Uplight:

  • Excellent written and oral communication skills
  • Excellent attention to details
  • Demonstrated ability to capture business and system requirements and provide clear documentation to various audiences
  • Knowledge of data model/database design concepts and working knowledge of SQL
  • Knowledge of web integration including iframes, widgets, Single Sign On, and APIs
  • Experience working with multiple groups, both internally and externally – clients, engineering and product management teams across the SDLC
  • Professional and credible in front of customers
  • Curiosity about and commitment to technology, energy efficiency and your potential 

Bonus Points:

  • An understanding of the utility industry, and the complexities of implementing solutions with utility data
  • Experience collaborating with offshore resources

What Makes Working at Uplight Amazing:

In addition to all the standard medical and dental benefits that kick in Day 1, we:

  • Are proud to be over 500+ rebels with an important cause to help create a more sustainable planet
  • Are committed to the environment, our employees, and our communities
  • Are focused on career growth by following defined career ladders
  • Take our work and mission seriously and….we love to laugh! 

We also provide:

  • 401k Match
  • Medical, vision, and dental insurance
  • Monthly wellness stipend
  • Peer to peer recognition program
  • Management by objectives bonus plan
  • Innovative flexible time off
  • Exceptionally collaborative and cool office spaces (once we reopen them)

Salary Range: $62,000 to $66,000

In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual base compensation range is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity.

Uplight provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race (including hair texture and hairstyles), color, religion (including head coverings), age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.