Director of Implementation

Implementation Boulder, Colorado Boston, Massachusetts


Description

The Position

Do you dream about creating a more sustainable future? At Uplight, we are motivating energy users and providers to accelerate the clean energy ecosystem. Working with over 80 of the world’s leading electric and gas utilities, Uplight provides an end-to-end customer energy experience. Uplight delivers personalized experiences that customers have now come to expect–improving satisfaction, increasing revenue, reducing the cost to serve, and contributing to carbon reduction goals. We are B Corp certified,  enabling us to put our values into action by not only making decisions for the benefit of our shareholders, but also for our customers, environment, employees, and community.

We are seeking a Director of Implementation to join our team and help us achieve our ambitious goals for our business and the planet.

What you get to do:

  • Design, build and lead the teams responsible for implementing complex software and service-based solutions for our customers enabling them to achieve aggressive business goals and environmental benefits.
  • Partner closely with Customers, Sales, Product Management, and Engineering to drive value-based innovation on behalf of our customers.
  • Ensure implementation projects are scoped accurately, both in terms of timeline, level of effort, and overall costs.  Additionally, you will identify key product and process dependencies that will be critical components of project success.
  • Manage a portfolio of projects with a focus on ensuring quality, customer satisfaction, on-time/on-scope delivery in a cost-effective or revenue/profit-driving way.
  • Develop industry, functional, and product expertise while driving your teams to take on an expanded role within the organization, better inform internal partners of customer needs and improve our products and services.

Skills and experience are necessary, but we hire on value alignment first, so if you feel you would be a good fit with us, still consider applying.

What you will contribute:

  • Deep expertise in all aspects of implementation and professional services delivery, including customer engagement, project management, internal/external communication, and project monitoring.
  • Support the sales process by assessing prospective clients' business requirements and partnering with product management and engineering to develop implementable, cost-effective solutions leveraging the Uplight solution portfolio.
  • Ability to rapidly build, train and deploy high-performance teams capable of managing complex projects, responding to changing customer needs effectively, and driving execution within Uplight.
  • Relentless focus on quality, process improvement, and efficiency with the ability to incorporate team members, partners, 3rd parties, and technology-based solutions.
  • A solution-focused mindset with the ability to not only effectively manage customer escalations but to leverage these opportunities to improve customer satisfaction and expand Uplight’s footprint.
  • Ability to partner closely with key customer-facing teams, with the ability to work at senior levels of the company and individual contributors.

What you bring to Uplight:

  • 5+ years recruiting, hiring, and managing high-performance teams.
  • Ability to successfully navigate complex organizational structures (internal and external), often with highly ambiguous objectives and success criteria.
  • Extensive customer-facing experience including the ability to lead customer design/requirements gathering processes, lead the successful implementation of large scale, complex projects.
  • Experience managing multiple project teams simultaneously with the ability to effectively balance resources based on customer needs and internal processes.
  • Proven ability to implement operational management systems including time tracking, financial performance management, project status reporting, and resource planning.
  • Demonstrated ability to communicate complex issues/needs in a clear, precise, and actionable manner to influence and advocate change at all levels of the company and customers

Bonus Points:

  • Deep working knowledge of the Utilities industry and supporting business processes, with the ability to map high-level customer requirements into elegant and efficient data solutions.
  • Experience managing a P&L center with working knowledge including time/cost tracking, revenue recognition principles, and revenue/profit optimization.

What makes working at Uplight amazing:

In addition to all the standard medical and dental benefits, that kick in Day 1, we:

  • Are proud to be over 300+ rebels with an important cause by helping to create a more sustainable planet.
  • Are committed to the environment, our employees, and our communities. 
  • Are focused on career growth by following defined career ladders
  • Take our work and mission seriously and….we love to laugh! 

We also:

  • Provide a 401k Match
  • Medical, vision, and dental insurance
  • Monthly wellness stipend 
  • Peer to Peer recognition program 
  • Management by objectives bonus plan 
  • Innovated flexible time off 
  • Keep you energized with plenty of food and drink (when our offices reopen)
Salary Range: $121,000 to $145,000 (dependent on experience)

Uplight provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.