Strategic Alliance Manager

Customer Success Remote, Canada

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Description

Are you looking for an opportunity to accelerate your career and work with a team of friendly, creative people?  Upland Software offers a collaborative work environment full of smart, positive, and passionate people who are respected for their unique talents and empowered to do their jobs well.  As a member of this close-knit team, you are encouraged to take good ideas and run with them, pursuing the best outcome for our customers while having fun along the way.  If these things are important to you and you're driven by delighting customers, we want to talk with you!

Opportunity Summary: 
Reporting to the Senior Director of Strategic Alliances in one of Upland’s key business units, the Strategic Alliances Manager is responsible for building and managing alliances with other strategic partners to drive business growth, maximize commercial opportunities and expand market reach.
This person will play a critical role in understanding new technology trends to help identify the next success for our product offerings and then leverage technology partners to achieve shared business objectives.
We offer a fast-paced, innovative, collaborative environment where you can make a big difference, have fun, and take your career & earning potential to the next level.
The strategic alliance manager needs to be self-motivated, highly versatile, engage in conversation with various internal and external stakeholders, and have excellent communication and interpersonal skills.
 
Primary Responsibilities: 
We are looking for someone to….
 
  • Drive growth and sales opportunities through strategic partnerships and alliances.
  • Identify potential strategic partnership opportunities and collaboration areas.
  • Negotiate partnership agreements and contracts.
  • Manage and nurture existing partner relationships.
  • Stay updated with industry trends and technology partnership developments.
  • Be a key stakeholder and visionary in continuing to build on our key innovation.
  • Perform competitive analysis reviews of the market.
  • Collaborate with leadership, product, sales, and marketing teams on technology partnership initiatives.
  • Understand the needs of all stakeholders (internal, customers, and partners), and manage expectations.
  • Perform other duties and functions as assigned.
Requirements: 
We are looking for someone who has…
 
  • 3-5 years of experience working in a strategic alliances/partner role.
  • Proven success of building and managing key strategic, high growth/high potential, global, partnership and alliances.
  • The ability to develop a clear strategy that aligns with the company's goals and the needs of partner organizations.
  • A clear and deep understanding of technology because they monitor industry trends, market dynamics, and competitor activities and then use this to identify new partnership opportunities and stay ahead of industry developments.
  • A flexible approach to work and experience of working across multiple time zones with differing industries and varying organizations.
  • Strong interpersonal, communication and relationship-building skills to cultivate partnerships with external organizations.
  • Worked effectively with cross-functional teams, including product management, marketers, and sales teams, to ensure the product meets partner and customer needs.
  • A desire to participate in relevant industry events, conferences, and networking opportunities to promote Upland’s technology alliance capabilities and expand the network of potential partners.
  • A bachelor’s degree in business or technology focused subjects or a related field, or an equivalent combination of education and work experience.
  • A fun approach to the workplace and has a real drive to succeed.
Desired Skills: 
It would also be amazing if this person has….
 
  • A deep understanding of knowledge management, contact center management or enterprise search and related technologies.
  • Existing relationships/ experience with managing/ knowledge of AWS, Microsoft, Elasticsearch, ServiceNow, Salesforce and/or telephony providers.
  • Developed “Go To” Market strategies around Generative AI technologies and Knowledge Management.
  • Experience of presenting and demonstrating in small or large group settings, working with executives to GM level, and fostering collaboration and trust to C-levels.
  • Led regular pipeline reviews with sales teams to ensure pipeline information is thorough and accurate, and that the sales teams have what they need to succeed.
  • Flexibility to travel globally.

Upland Software (Nasdaq: UPLD) is a leader in cloud-based enterprise work management software. Upland provides seven enterprise cloud solution suites that enable more than one million users at over 9,000 accounts to win and engage customers, automate business operations, manage projects and IT costs, and share knowledge throughout the enterprise. All of Upland’s solutions are backed by a 100 percent customer success commitment and the UplandOne platform, which puts customers at the center of everything we do. To learn more, visit uplandsoftware.com.

Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status or other legally protected status.

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