CloudOps Senior Database Administrator
Description
At Upland Software, you’ll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility. Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won’t change. We’re passionate. We’re proactive. We take pride in our work, and we love a good challenge. Sound like you?
Opportunity Summary:
This MS SQL Server DBA role requires a service-oriented mentality, a high sense of ownership of the problems and requests assigned, a focus on managing and resolving issues in alignment with the SLAs, the ability to establish and maintain communication with technology customers to keep them updated with the status of their requests, initiate and perform changes on production systems and proactively escalate any issues that cannot be resolved within the established timeframes.
Primary Responsibilities:
This is a Senior Microsoft SQL Server database Administrator role primarily responsible for providing operational database services to the organization. We are looking to fill a need to have a highly competent and highly motivated individual in this role. This is a production DBA role. Some of the primary responsibilities of this role would include owning, tracking, and resolving database-related incidents and requests, fulfilling requests and resolving incidents within SLAs, reviewing service-related reports (e.g.: database backups, maintenance, monitoring) daily to ensure service-related issues are identified and resolved within established SLAs, responding to database related alerts and escalations and working with database engineering to come up with strategic solutions to recurring problems.
Key Personal Traits
- Ability to apply creative problem-solving and manage ambiguity.
- Willingness to take ownership of problems and seek solutions to meet customer needs
- Highly collaborative team player.
- Ability to work under remote supervision and with a minimum of direct oversight.
- Strong written and verbal communication skills directed to technical and non-technical team members.
Key Responsibilities:
- Manage and maintain SQL Server databases, ensuring their performance, availability, and security.
- Mentor and guide junior DBAs, fostering their professional growth and development.
- Lead database-related projects, including planning, execution, and delivery.
- Perform database tuning, optimization, and troubleshooting to ensure optimal performance.
- Implement and maintain database backup and recovery strategies.
- Collaborate with development teams to design and implement database solutions that meet business requirements.
- Monitor database performance and proactively address any issues or potential bottlenecks.
- Ensure compliance with industry standards and best practices for database management and security.
- Stay up-to-date with the latest SQL Server features, tools, and technologies.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 7 years of experience in SQL Server database administration.
- Proven experience in mentoring and leading a team of DBAs.
- Strong knowledge of SQL Server architecture, performance tuning, and optimization techniques.
- Experience with database backup and recovery, high availability, and disaster recovery solutions.
- Proficiency in SQL, T-SQL, and PowerShell scripting.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Experience with remote work and managing remote teams.
- Experience with databases hosted in Amazon Web Services (AWS).
Preferred Qualifications:
- Certifications: AWS Data Engineer or Solutions Architect, Azure Database Administrator Associate, or similar certification.
- Experience with cloud-based database solutions, particularly AWS RDS or EC2-hosted MSSQL Databases.
- Familiarity with DevOps practices and tools.
Upland Software (Nasdaq: UPLD) is a leader in cloud-based tools for digital transformation. To learn more, visit www.uplandsoftware.com.
Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status.
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