Project Coordinator

Professional Services ., Malaysia

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Description

At Upland Software, you’ll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility. Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won’t change. We’re passionate. We’re proactive. We take pride in our work, and we love a good challenge. Sound like you?
 

Opportunity Summary

Objectif Lune is a global organization who has become a leader in variable data composition, business process automation, multi-channel output and capture solutions. We develop and supply a flexible data driven platform for the creation and automation of interactive customer communications through print, web, email and mobile.
This role will see you Lead delivery of consulting and implementation services to our customers, overseeing resource management and project delivery.  Be accountable for team’s metrics, including reporting and utilization.
 
Primary Responsibilities: 
  • Work with the Objectif Lune Services Lead to help manage goals and responsibilities for Professional Services
  • Manage a small team of technical consultants.
  • Ensure your team has all they need to deliver successful projects, managing resource tasks, project planning, project milestones, risk and control management and project completion as per our processes.
  • Complete weekly timesheets and approve weekly timesheets for your team.
  • Ensure the team meets billable utilization targets and is on time in budget projects.
  • Monitor performance of team members and provide timely feedback and development assistance.
  • Create, review, and approve formal statements of work, project plans, change requests, and estimates and project documentation.
  • Update and report weekly and quarterly revenue forecasts.
  • Approve project invoices to ensure revenue forecasts are met.
  • Be focused on quality, cost effective delivery of services, and customer success outcomes.
  • To work alongside sales, Client Sales Managers, presales, and other departments to ensure our customers are provided excellent service and projects are delivered in a professional manner.
  • Document services provided to customers in such a way as to make such services more efficient in the future and to aid the Professional Services Team
Requirements: 
  • Must be Fluent in Mandarin, English (spoken and written)
  • Work as a member of a team
  • Have attention to detail and be problem solving & troubleshooting oriented.
  • Be self-motivated and driven to self-learn.
  • Be comfortable in customer facing settings.
  • Have strong interpersonal and communication skills.
  • Have strong document writing and presentation skills.
  • Have strong planning and time management skills.
 
Desired Skills:
  • At least 2 years consulting 
  • Bachelor’s degree in business or related on-the-job experience  
  • Previous experience with small to medium Professional Services Organizations 

Upland Software (Nasdaq: UPLD) is a leader in cloud-based tools for digital transformation. To learn more, visit www.uplandsoftware.com. 

Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status. 

  

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