Site Services Intern

Facilities Abbey Road, London Req. UMG-5406


Job title: Site Services Intern
Responsible to: Site Services Manager
Department:  Technical & Facilities
Location of work: Abbey Road


Music is Universal

 It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD and other forms of neurocognitive variation.

We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email [email protected]

The A Side: A Day in The Life

A physically demanding role working with the site services team, studio runners and technicians to set up studio equipment. Co-ordination of day to day running of the site, ensuring a safe & pleasant working environment for all staff and visitors. To continually strive to improve and enhance site services and ensure compliance with Health & Safety Legislation in support of the Site Services Manager.

The B Side: Skills & Experience


  • Provide manual assistance in all studio equipment set ups, from rehearsals to major events
    • This includes daily liaison with studio runners and engineers and the setting up of staging, chairs, acoustic screens and general assistance moving equipment across all studios as required
  • Provide support to the site services team for events and projects at Abbey Road Studios. Co-ordinate and set up studio equipment as per agreed plans. Supervise local crews in the moving of equipment, pre and post event
  • Book & liaise with security and cleaning teams for events incorporating H&S considerations
  • Co-ordinate relocation of studio equipment to facilitate refurbishment projects
  • Provide daily general ad hoc manual handling assistance for all Abbey Road staff, including deliveries from reception such as Abbey Road merchandise and lacquer boxes
  • Provide cover and support for weekend studio sessions as necessary, liaising with engineers and runners and assist with all studio set up requirements


Site Services:

  • Co-ordinate day-to-day site operations and maintenance at Abbey Road Studios, not exhaustively M&E, building fabric, cleaning and security
  • A point of contact and escalation for all building operational issues, including out of hours emergencies (e.g. fire or intruder alarm, AC failure)
  • A point of contact for daily communication with contract cleaning company supervisor
  • Assist the site services team with fire drills and emergency evacuations
  • Work with the Site Services team on monitoring PPM and reactive maintenance & contractor project works
  • Assist in ensuring technical and studio departments are aware of all potential contractor impact on studio sessions both in and outside of normal office hours
  • Carry out light building maintenance and general DIY tasks, e.g. regular installation of Abbey Road wall art frames
  • Assist in office moves and organise removal of furniture and delivery of furniture items
  • Cover security lunch break at reception
  • Any ad hoc duties required by the Site Services Manager and wider management team
  • To represent & enhance the Abbey Road Studio image and business at all times


Person Specification



  • Flexibility in working hours to suit Studio needs
  • Regularly work weekends when the business requires it, with weekday time off in lieu (approximate & flexible guideline 20 weekends per year)
  • Good general Health & Safety awareness and knowledge
  • Competent in manual handling procedures & techniques
  • A basic knowledge of M&E systems, i.e. air conditioning
  • Ability to perform general DIY tasks
  • Pro-active, energetic & enthusiastic
  • Proven communication, relationship building and customer service skills and attitude
  • Proven experience of working under pressure in a calm and organised manner
  • Competent in multi-tasking & problem solving
  • Ability to work with all levels of personnel in a courteous and polite manner
  • Ability to deal with sensitive information conscientiously and confidentially
  • Familiar with Microsoft Office (especially Outlook, Word and Excel)



  • A proven track record in facilities with operational experience
  • IOSH experience
  • Studio experience

Bonus Tracks: Your Benefits

  • Group Personal Pension Scheme (between 3% and 9%)
  • Private Medical Insurance
  • 25 paid days of annual leave
  • Interest Free Season Ticket Loan
  • Holiday Purchase scheme
  • Dental and Travel Insurance options
  • Cycle to Work Scheme
  • Salary Sacrifice Cars
  • Subsidised Gym Membership
  • Employee Discounts (Reward Gateway)


Just So You Know…

The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable.  However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive and exhaustive statement.