Business Process Analyst

Finance & Accounting Kings Cross, London Req. UMG-4566


Job title: Business Process Analyst
Responsible to: Senior Director, Finance Operations
Department: Global Finance Operations
Location of work: 4 Pancras Square, Kings Cross


Music is Universal


It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD and other forms of neurocognitive variation.

We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email [email protected]


The A Side: A Day in The Life


 In our global Finance Operations organisation, you will join a team of experienced business process analysts and will work on the optimization of global finance processes and the rollout of the SAP FICO ERP system with the associated (interfaced) systems. In a team of Business Process Analysts, the candidate “owns” one or more processes around Order-to-Cash, Purchase-to-Pay, Tax and HR.


The B Side: Skills & Experience


Be Knowledgeable


  • The ability to understand each step of the end to end process, the roles and responsibilities of all participants in the process and the strengths and weaknesses / pain points of the process
  • Able to prepare and maintain training materials and documentation
  • The ability to understand the software available to support each of these steps, which requires knowledge of the software’s functionality and understanding of its limits without having the in-depth expertise to develop the software
  • Able to confidently present to the business on technical matter and is able to translate technical terms into business terminology


Be Commercial


  • Responsible for distinguishing between customer requests and the actual underlying business requirements
  • Responsible for quickly understands the customers’ business environment, proactively assesses its strengths and weaknesses and able to recommend areas of improvement
  • Able to understands requirements articulated in non-technological language, assess where current software does not fulfil these and visualize possible solutions
  • Able to critically evaluate customer requests where these deviate from Best Practice / Template solutions and challenge the customer’s paradigms without neglecting real opportunities to improve the template solution


 Be Collaborative


  • Manage the communication between the customers and the technical teams / developers
  • can work together with the technical Solution Architects / developers to establish the technical solution and analyze tradeoffs between development cost / system performance and customer requirements;
  • Oversees and steers the migration logic, simulations and documentation during a country rollout project


Person Specification




  • Experience with SAP rollouts in Purchase-to-Pay, Order-to-Cash & Tax area and good understanding of functional side of SAP in these areas
  • Solid experience in Financial Accounting including Accounts Receivable and Accounts Payable or equivalent
  • Excellent communication and people skills
  • Excellent presentation skills
  • The ability to take ownership of problems and independently find solutions
  • Proactive in managing workload in a dynamic environment
  • Can be assertive at appropriate times




  • Accounting qualification (ACA or equivalent)
  • Experience as FI/CO functional consultant
  • Experience in the media / content industry
  • Second language, preferably Spanish or Mandarin


 Bonus Tracks: Your Benefits


  • Group Personal Pension Scheme (between 3% and 9%)
  • Private Medical Insurance
  • 25 paid days of annual leave
  • Interest Free Season Ticket Loan
  • Holiday Purchase scheme
  • Dental and Travel Insurance options
  • Cycle to Work Scheme
  • Salary Sacrifice Cars
  • Subsidised Gym Membership
  • Employee Discounts (Reward Gateway)


Just So You Know…

The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable.  However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop.  Therefore, the job description should be seen as indicative and not as a permanent, definitive and exhaustive statement.