Associate Creative Director, Site Experience.

Commercial Services Req. R0006147


We are UMG, Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

How we LEAD:

Merchandise and commerce is part of the fabric of music culture. For artists, it’s a way to develop and further articulate their brand. For fans, it’s another pathway to connecting with an artist and the culture they represent.

UMG is looking for an Associate Creative Director focused on Site Experience to continue to develop a best-in-class ecommerce presence and enhance the customer experience on behalf of many of the biggest and most iconic artists in the world. This person must be tapped into the ecommerce and digital landscape and be prepared to innovate and improve features, aesthetics, and user experience.

This role will work cross-functionally with customer engagement, store management, front and back end development, as well as creative and product development teams to continue to refine and elevate the customer experience. 

How you’ll CREATE:

Oversee & elevate creative work

  • Lead and oversee day to day site experience design & development for a variety of ecommerce clients across rosters, elevating customer experience 
  • Lean in on priority projects and clients to support teams and drive best in class creative

Innovation & Roadmapping

  • Oversee and develop a creative roadmap for enhanced & new features for web and mobile in partnership with the center tech team and other stakeholders
  • Ideate and implement new opportunities for on-site content, helping to improve and innovate the ecommerce customer experience
  • Develop streamlined UX processes and best creative practices for site experience in partnership with other stakeholders
  • Stay informed of ecommerce, industry and tech trends, changes and developments to ensure team is always striving for best in class work 

Team Building & Mentorship

  • Partner with customer engagement, fan experience, creative, product development, store management and other stakeholders to spearhead the build of digital touchpoints across the customer journey
  • Bring proven leadership and confidence in team-building, mentoring, and pushing creative work along with the ability to prioritize based on short & long term projects 

Bring your VIBE:

  • 8-10 years experience working in as a creative, focused on digital experience or ecommerce with significant time spent in client-facing leadership
  • A Bachelor's Degree (or equivalent experience) is required in Graphic Design, Digital Design, or related discipline preferred
  • Strong ability to provide creative direction and translate vision into timely and helpful feedback for team members 
  • Ecommerce and Shopify platform experience are a must
  • Strong understanding of latest ecommerce concepts, tactics, strategy and best practices, focusing on the end customer experience
  • Strong ability to roll with changing priorities, aggressive timelines and multiple concurrent projects across client roster
  • Proficiency in Adobe Creative Suite, Microsoft Office Suite, Keynote, 
  • Excellent interpersonal and communication skills at all levels of both internal and client organizations with a focus on detail

Perks Playlist:

  • Competitive Compensation Package including Salary, Benefits and Generous 401k Savings Plan with company matching
  • Flexible Paid Time Off plus Paid Holidays, 2 week “Winter Break” & Wellness Fridays (year-round)
  • Medical, Dental and Vision Insurance
  • Student Loan Repayment Assistance & Tuition Reimbursement (after 12 months of service)
  • Robust Employee Assistance Program (for you and your loved ones
  • Annual Well-Being Allowance which includes Fitness, Travel, Home Enhancements, Nutrition, and Spa Treatment Reimbursements

Universal Music Group is an Equal Opportunity Employer

All UMG employees are currently required to be fully vaccinated against COVID-19 or provide proof of a negative PCR or Antigen test before entering any Company offices unless they have been approved for an exemption or unless prohibited by applicable law.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.