IT Technical Services Intern

Internships Abbey Road, London Req. UMG-5931


Job title: IT Technical Services Intern
Responsible to: Head of Technical Services
Department: Technical Services
Location of work: Abbey Road Studios


Music is Universal


It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD and other forms of neurocognitive variation.

We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email [email protected]


The A Side: A Day in The Life


To be a member of a team of IT managers and technical engineers reporting to the Head of Technical Services providing IT support across all areas of the Studios’ businesses and associated ventures. To help ensure that the studio’s facilities are fully operational, and the level of service provided is to the highest standard. The IT Technical Intern will be sufficiently qualified and skilled to undertake a range of requisite IT tasks whilst maintaining a professional and personable attitude.


This is a technical support role working within a 24-hour operation and therefore may include some late night and weekend working.


The B Side: Skills & Experience


  • In conjunction with other members of the Technical Services department provide support for all departments’ engineering staff and clients to a high quality in an efficient and pro-active manner. This role is often subject to demanding situations i.e., assisting the set-up of systems and resolve faults in a timely manner under client scrutiny
  • To work closely with the Head of Technical Services and colleagues in the Technical Services department to learn the relevant technologies where necessary and develop in the role
  • To work closely with the Studios’ and UMG’s IT departments to support the IT infrastructure within the business
  • To assist the Studio’s IT department with user’s IT requests, computer and network configurations, monitoring of the back-up environment and the preparation of IT documentation
  • To assist Technical Services colleagues with the roll-out of new operating systems and software throughout all areas of the business
  • To assist the Head of Technical Services and the Site Services Manager to ensure that the provisions of the Health & Safety at Work Act and other workplace related legislation are observed ensuring that all relevant safe systems of work are properly applied and practised
  • To deal tactfully with the artists, the clients and the public at all times while passing on any significant concerns to colleagues or members of the Management team when and where necessary


Person Specification


  • A recognised formal qualification in information and/or music technology
  • Experience and a strong understanding of both Mac and Windows operating systems
  • Supporting the maintenance of existing computer systems, including troubleshooting problems with hardware and software
  • An understanding of LAN/WAN networks, TCP/IP protocols and wireless network technologies
  • Supporting end-users around the studios with network device issues
  • An understanding of IT switches, servers, and storage technologies
  • Communicate with internal and external IT vendors for support calls and escalations
  • Assist in the implementation of new operating systems, security / anti-virus software updates, audio software and plug-ins for Mac and PC
  • An understanding of audio over IP technology i.e., Dante would be desirable
  • A wider understanding and experience of the recording studio environment would be highly beneficial
  • Good Communication Skills
  • Flexible approach to working and supporting the team
  • Commitment to working as part of a team
  • Self-motivated and conscientious
  • High attention to detail and ownership of tasks
  • Commitment to providing an efficient and effective service
  • Ability to work calmly under pressure, anticipating changing requirements
  • Ability to work on own initiative


Bonus Tracks: Your Benefits


  • Group Personal Pension Scheme (between 3% and 9%)
  • Private Medical Insurance
  • 25 paid days of annual leave
  • Interest Free Season Ticket Loan available
  • Holiday Purchase scheme
  • Dental and Travel Insurance options
  • Cycle to Work Scheme
  • Salary Sacrifice Cars
  • Subsidised Gym Membership
  • Employee Discounts (Reward Gateway)

Just So You Know…

The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable.  However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop.  Therefore, the job description should be seen as indicative and not as a permanent, definitive and exhaustive statement.