Senior Label Operations Manager

A&R Kings Cross, London Req. UMG-5192


Job title: Senior Label Operations Manager
Responsible to: A&R Director, Universal Music Catalogue
Department: Universal Music Catalogue
Location of work: 4 Pancras Square, Kings Cross


Music is Universal

It’s the passionate and dedicated team at Universal Music UK who help make us Britain’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD and other forms of neurocognitive variation.

We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email [email protected]

The A Side: A Day in The Life

The UMC A&R team is responsible for all of Universal Music’s catalogue music output, from archive streaming campaigns to 4K YouTube videos to vinyl box sets. The team provide creative output, relationship management and product development that supports a best in class release schedule and content plan.

This role will lead the newly created Label Operations team and be integral to leading UMC’s release output across all areas of initiation and scheduling.


The B Side: Skills & Experience


Be Collaborative


  • Own UMC A&R’s relationship with legal, licensing, metadata, production and supply chain teams to manage progress of releases
  • Embed new label copy and assets gathering protocols with the A&R team
  • Close daily liaison with A&R team on all aspects of the release process for digital audio, digital video and physical releases
  • Maintain effective communication lines between UMC Commercial, Marketing, Audience Development and Finance teams, in order to maximise release revenue opportunities
  • Chair scheduling meetings across production and supply chain functions to manage A&R workflow


Be Operational

  • Owner of UMC product and content release schedule, responsible for managing deadlines on A&R team’s initiation process
  • Improve and embed the product release process from start to finish overseeing every aspect
  • Initiate robust UMC label processes for GRS and CLA clearance
  • Integrate UGC claims workflow into optimised strategy for archive monetisation
  • Oversee label QC measures, to ensure best practice benchmarks are consistent throughout all release output
  • Manage scheduling of international releases for UK release
  • Ensure label copy information is submitted to Metadata Operations
  • Approve A&R consultant project fees and manage payment process via Uniport
  • Label ambassador for gathering & implementation of label copy data points to assist voice search technologies

Be Managerial


  • Mentor and develop the Label Operations Coordinator and A&R Admin Coordinator
  • Monitor release schedule and production lead times, supervise label copy collation and R2 metadata input


Person Specification


  • A proven track record in a related operations or production role
  • Preferred working knowledge of R2
  • Demonstrable ability to convey technical processes to non-technical people
  • Experience in technical training
  • Understanding of retail revenue streams for recorded music
  • Ability to prioritise and manage workload
  • Adaptable and able to use initiative
  • Ability to communicate and liaise with all levels and departments within the business
  • Highly organised with proven administrative skills
  • Proficient in Microsoft Outlook, Word, PowerPoint and Excel
  • Great attention to detail 


Bonus Tracks: Your Benefits

  • Group Personal Pension Scheme (between 3% and 9%)
  • Private Medical Insurance
  • 25 paid days of annual leave
  • Interest Free Season Ticket Loan available
  • Holiday Purchase scheme
  • Dental and Travel Insurance options
  • Cycle to Work Scheme
  • Salary Sacrifice Cars
  • Subsidised Gym Membership
  • Employee Discounts (Reward Gateway)


Just So You Know…

The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive and exhaustive statement.