Senior Director, Process Change Management (Maternity Cover)

Business Strategy & Operations Kings Cross, London Req. UMG-4593


Job title: Senior Director, Process Change Management (12 Month Maternity Cover)
Responsible to: VP Process Innovation
Department: Process Innovation
Location of work: 4 Pancras Square, Kings Cross


Music is Universal

It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does. 

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD and other forms of neurocognitive variation.
We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email [email protected]


The A Side: A Day in The Life


We are currently seeking maternity cover for a Senior Director – Business Process, Project and Change Management to join our Process Innovation and Advanced Operations department. This role will be responsible for driving the delivery of key workstreams to support the GR4O programme* for the UK labels and appropriate international territories, utilizing key process and change management principles.

This position supports the goals of the GR4O programme, a cross-functional programme of work designed to support maximising the use of UMG’s Intellectual Property, across every platform, in every territory around the world.  The program aims to maximize our effectiveness across our Rights, Repertoire, Revenue and Royalties capabilities to ensure our artists and partners are fully rewarded for their hard work and that no revenue is left on the table.

This role, located within the UK but working closely with US (East and West Coast) colleagues, is primarily responsible for the delivery and co-ordinated rollout of various system-based initiatives to deliver tangible business benefits. The value delivered needs to be centred in ensuring that our internal stakeholders and customers are fully onboard and bought in to any new ways of working. The role is supported by a number of label-based change analysts based across the UK and US labels who will need to be directed to embed the new processes. In addition, & where necessary, business process gap analysis will be required in designing any new initiatives that arise during the term.


The B Side: Skills & Experience

Be Influential

  • Work with senior management to ensure that initiatives to be delivered drive the programme’s strategic goals
  • Ensure that the build and/or delivery of tools meet the business’ needs and deliver the business case
  • Manage stakeholders to promote change and internal customers to onboard new ways of working
  • Utilise basic project and change management principles to de-risk the team’s delivery of new ways of working
  • Manage relationships with external partners to deliver end-to-end proof of concept benefits
  • Ensures that the wider team are constantly communicating the business case/value behind the workstreams


Be Strategic

  • Identify and deliver quick wins to demonstrate the business case supporting the initiatives
  • Consistently and constantly communicate the business value delivered by the workstreams across the organisation at all levels


Be Innovative

  • Design processes that challenge the status quo and inspire
  • Actively seek out new ideas and approaches with a view to enabling new revenue opportunities; richer or more accurate capture of metadata or assets; wider discoverability of UMG’s repertoire; etc.
  • Propose deliverable solutions (processes or tools) in support of these new opportunities


Be Accountable

  • Maintain focus on the wider roadmap to ensure that the team are meeting the programme milestones
  • Drive the team to embed processes using informal and formal KPIs


Personal Specification


  • Proven track record in the following areas: change management, project management, business Process design and documentation, requirements gathering and prioritisation
  • Proven track record of designing and transforming processes, ideally in matrixed organizations or across different geographies, driving significant business improvements
  • Inspire cross-functional and cross-locational teams to work together
  • Comfortable working with people at all levels within the business to drive and embed change



  • Experience working with a record label and knowledge of the recording and creative processes
  • Experience of working in an Agile development environment


Required Skills/Abilities:

  • Excellent relationship building and stakeholder management skills, including the ability to provide. authoritative advice, and engage, influence, and effectively negotiate with stakeholders
  • Ability to guide decision-making and seek cooperation where required
  • Ability to drive through ambiguity to create a clear view of goals and delivery strategy
  • Requires the people skills to effectively change the thinking of, or gain acceptance from, others in sensitive situations, without damage to relationships
  • Ability to quickly build confidence and credibility within the labels and central teams
  • Role-models change management thinking when rolling out new processes and tools – change and communication related risks, training solutions, active listening etc
  • Is passionate about business change, a ‘self-starter’, and engaging
  • Proactive and motivated
  • Takes accountability for results
  • Willing to go the extra mile and drive activities through to successful completion
  • Proficiency with MS office (Word, Excel, Access, PowerPoint, Visio) and online whiteboard solutions (e.g MIRO) would be a benefit


Bonus Tracks: Your Benefits

  • Group Personal Pension Scheme (between 3% and 9%)
  • Private Medical Insurance
  • 25 paid days of annual leave
  • Interest Free Season Ticket Loan
  • Holiday Purchase scheme
  • Dental and Travel Insurance options
  • Cycle to Work Scheme
  • Salary Sacrifice Cars
  • Subsidised Gym Membership
  • Employee Discounts (Reward Gateway)


Just So You Know…

The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive and exhaustive statement.