IT Infrastructure Cloud and Datacentre Engineer

Tech Kings Cross, London Req. UMG-5680


Job title:
IT Infrastructure Cloud and Datacentre Engineer
Responsible to: Director, Infrastructure Compute
Department: Global Technology
Location of work: 4 Pancras Square, Kings Cross


Music is Universal

It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD and other forms of neurocognitive variation.

We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email [email protected]


The A Side: A Day in The Life


The Engineer will work closely with other members of the IT infrastructure Cloud and Datacenter team and the Technology executive staff decision makers in other departments in order to identify, recommend, develop, implement, and support cost-effective compute and storage solutions. They will provide tower leadership in conjunction with the architecture and implementation functions.


The B Side: Skills & Experience


Be Technical 


  • Contributor to the creation of UMG standards and documentation and updating of UMG standards, best practices, and deployment frameworks (where applicable)
  • Promotes the use of the defined IT standards within UMG business units to both technical and non-technical customers
  • Serve as technical escalation point from Tech Ops Center L2 resources


Be Collaborative 


  • Engages with UMG technical teams and project teams on the implementation of technical infrastructure solutions for project deployments
  • Provides leadership and guidance to other members of the Technology teams
  • Lead infrastructure initiatives and projects regarding cloud/datacenter landscape
  • Oversee vendors work efforts on implementations
  • Manage technical project review meetings.  Ensure project technical designs meet UMG’s operational requirements and are in compliance with UMG infrastructure and security standards
  • Perform hands on implementation services as required
  • Other tasks as deemed necessary or appropriate


Person Specification




  • Proven ability to deliver key objectives within schedule and budget
  • Strong Infrastructure background
  • Produce high-quality documentation, designs, presentations and plans, strategic roadmaps
  • Solid understanding/knowledge of implementation and architectural dependencies in globally distributed, redundant, HA and DR enabled configurations, backup/recovery technology
  • Solid working knowledge of hardware (SAN's and servers, FC switches, iSCSI, backup appliances and at least two or more vendors (HP, Dell, IBM, Cisco etc or similar)
  • Strong knowledge of migrating solutions to cloud, VMWare 6.5+, Windows Server, MS SQL, IIS, Linux in clustered, HA, single/multi-tenanted and globally distributed deployments, RDBMS, PaaS, IaaS, SaaS, DBaaS, etc or similar
  • Experience of delivering solutions and services, multi-tenanted web applications of scale, exposure to enterprise automation technologies and practices
  • Strong working knowledge and certification of at least one public cloud provider AWS, Azure and Google or similar
  • Experience managing infrastructure in hosted and cloud environments, especially transition to cloud
  • Familiarity with the software development lifecycle
  • Work experience with information and application security concepts, mechanisms, and tools.
  • Large-scale distributed systems architecture
  • System performance tuning
  • Strong leadership skills
  • Excellent written and oral communication skills
  • Excellent interpersonal skills
  • Ability to conduct and direct research into IT issues and products as required
  • Ability to present ideas in business-friendly and user-friendly language
  • Highly self-motivated and self-directed
  • Keen attention to detail
  • Proven analytical, evaluative, and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Exceptional customer service orientation
  • Proven track record delivering IT infrastructure and cloud projects with multiple stakeholders and delivery teams




  • AWS, GCP and Linux/ MCSE knowledge


Bonus Tracks: Your Benefits


  • Group Personal Pension Scheme (between 3% and 9%)
  • Private Medical Insurance
  • 25 paid days of annual leave
  • Interest Free Season Ticket Loan
  • Holiday Purchase scheme
  • Dental and Travel Insurance options
  • Cycle to Work Scheme
  • Salary Sacrifice Cars
  • Subsidised Gym Membership
  • Employee Discounts (Reward Gateway)

Just So You Know…

The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable.  However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop.  Therefore, the job description should be seen as indicative and not as a permanent, definitive and exhaustive statement.