Systems Engineer

Tech Nashville, Tennessee Req. UMG-3657


We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

How we LEAD: 

We are currently seeking systems engineer to be a key member of our Operations Center. They will apply their server management skills in a global enterprise to ensure the smooth and efficient ongoing operation of the UMG Global infrastructure. A strong ability for troubleshooting and problem analysis is required, along with the ability to clearly communicate the results of problem analysis to business stakeholders, IT support teams, and network providers to quickly and effectively resolve operational issues. In addition to having good technical skills, you must be comfortable in effectively communicating with business end users, technical IT teams, business partners, network providers, and business process outsourced vendors, all while being sensitive to a wide diversity of cultural and technical backgrounds in a global business environment.

How you’ll CREATE:


  • Diagnose and solve problems, frequently under time constraints and business pressure
  • Contribute to detailed capacity and performance analysis
  • Work with vendors and global/regional IT groups to resolve problems in a timely manner
  • Serves as primary escalation point for the UMG Application communities and Sourcing Provider(s) for operational issues, ensuring timely resolution & communication
  • Works with internal customers, teammates and 3rd party Providers to ensure operational delivery of the server infrastructure
  • Monitor infrastructure operational alerts e.g. environmental, server performance and devices and escalate as necessary
  • Maintain high quality process and procedure documentation
  • Maintain and implement high quality operational standards, processes and procedures
  • Maintain redundancy, backup and recovery processes, and disaster recovery procedures
  • Maintain & enhance knowledge of key technologies
  • Monitor and tune systems to identify and eliminate issues and potential bottlenecks
  • Participate in on-call rotation, and as such, work out of standard business hours will occasionally be required

Bring your VIBE:

  • IBM AIX Administration - v7
  • IBM certified specialist - Power Systems (pSeries)
  • Experience with IBM HCM and IBM LPAR technology
  • Minimum of two years experience in technical server management and/or enterprise Cloud systems (AWS, Azure, Google)
  • Experience with scripting (*nix Shell, Perl, Python, Rexx) to develop automation and reporting
  • Communicate clearly in both the written and verbal mode to technical and non-technical audiences
  • Manage time well in a high-interrupt operational environment. Handle the details of several technical tasks simultaneously.
  • Customer and service delivery oriented
  • Be an excellent and creative problem solver
  • AIX certifications preferred 
  • Exposure to version control and release management concepts and tools, particularly Git (Github / Bitbucket) for code branching and merging
  • Familiarity with Cloud Management Platforms (RightScale, Nagios, CliQr, Scalr)
  • Experience with Beta Systems Data Center Intelligence products
  • Experience with BMC Control-M job scheduler
  • International experience is beneficial. Additional languages a plus

Perks Playlist:

  • Competitive Compensation Package including Salary, Benefits and Generous 401k Savings Plan
  • Paid Time Off – Paid Holidays, “Gift Week”, Summer Fridays
  • Student Loan Repayment Assistance
  • Employee Developmental Support
  • Annual Gym Reimbursement Package
  • Pet Insurance, plus much more!

 Universal Music Group is an Equal Opportunity Employer