E-Commerce Intern

Internships Kings Cross, London Req. UMG-5454


Job title: E-Commerce Intern
Responsible to: Senior eCommerce Manager (Label Pod)
Department: e-Commerce
Location of work: 4 Pancras Square, Kings Cross


Music is Universal


It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD and other forms of neurocognitive variation.

We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email [email protected]


The A Side: A Day in The Life


The eCommerce intern is providing general support and assisting the eCommerce department with the day to day management of all of UMG’s ecommerce operations. The Intern role is varied and will require a candidate with strong organisational skills, a keen eye for detail and who can follow best practices and react positively to short-notice requests.


The B Side: Skills & Experience


Be operational and administrative

  • Supporting our store managers with product uploads, creating new products, making pricing changes and merchandising of artist store fronts.
  • Responsible for updating products across Universal Music e-Commerce websites ensuring all product data (product/price/images/weight/dimensions) are accurate and stores home and product pages are set up correctly.

Responsible for product data integrity in all e-Commerce systems, to ensure:

  • New release products are published on websites in a timely manner
  • All product offer issues are dealt with efficiently
  • Accurate reporting
  • Support the Label Account Managers and Label stakeholders to ensure that new stores and products are delivered in line with artist/management requirements.
  • Supporting store managers with artist specific promotions when required.
  • Drive sales through an understanding of the needs of the business and prioritise workload accordingly e.g. Seasonality changes, price changes and urgent product management
  • Sales reporting for labels, store managers, international labels and senior management when required.
  • Communicate product information to the customer service support functions when appropriate.
  • Ad hoc supporting of the eComm Director on preparing data and presentations.


Person Specification




  • Proven experience of working under pressure in a calm, efficient and organised manner
  • Excellent track record of working to strict deadlines and maintaining a high standard of attention to detail
  • Excellent communication skills, written and verbal
  • Proven computer literacy with a logical approach to system usage
  • Experience of working with product CMS and back office systems.
  • Demonstrated ability to learn quickly and apply developed skills quickly and effectively
  • Genuine interest in the music industry and interest in eCommerce




  • Previous experience in e-Commerce
  • Music industry or retail/head office experience
  • Use of basic HTML and Photoshop.
  • Use of Powerpoint and keynote.
  • Commercial Acumen
  • Google Analytics experience



Bonus Tracks: Your Benefits


  • Group Personal Pension Scheme (between 3% and 9%)
  • Private Medical Insurance
  • 25 paid days of annual leave
  • Interest Free Season Ticket Loan available
  • Holiday Purchase scheme
  • Dental and Travel Insurance options
  • Cycle to Work Scheme
  • Salary Sacrifice Cars
  • Subsidised Gym Membership
  • Employee Discounts (Reward Gateway)


Just So You Know…

The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable.  However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop.  Therefore, the job description should be seen as indicative and not as a permanent, definitive and exhaustive statement.