AV Manager

Facilities Kings Cross, London Req. UMG-5863


Job title: AV Manager
Responsible to:  Director of Property Services
Department:  Property Services
Location of work: 4 Pancras Square, Kings Cross


Music is Universal


It’s the passionate and dedicated team at Universal Music UK who help make us Britain’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD and other forms of neurocognitive variation.

We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email [email protected]


The A Side: A Day in The Life


4 Pancras Square, the home of Universal Music, is managed by Property Services. The building is occupied by Universal Music Group, and it’s our mission is to deliver a dynamic and innovative service that goes above and beyond to meet their needs. We deliver a 5-star hotel service to staff and visitors alike, thinking in proactive and creative ways to drive value and service within a fun and creative environment.

We are looking for someone who is on-trend, creative, outgoing and who is interested in joining a fun and collaborative team. Integrity, service delivery and teamwork are what drives us. But we don’t just work hard. Having fun together is also at the heart of what we do. The team has responsibility for UK Property Services and is working to become a recognized brand that strives to create new standards for the company globally.


The B Side: Skills & Experience


Be Operational

  • Manage the AV Content Supervisor and AV Technician
  • Planning and Development of high quality and reliable AV systems
  • Installation, support, and maintenance of AV including asset and issue management
  • Conduct regular performance reviews, plan the professional development, and source appropriate training for all direct reports
  • Manage the AV services contract with UMG preferred supplier
  • Manage all other AV service contracts (outside of the preferred supplier)
  • Ensure all AV services within meeting rooms function in line with business requirements
  • Manage the procurement of new AV equipment as per business requirements
  • Manage the AV team budget and ensure the AV budget and any spend receives appropriate sign-off
  • On a fortnightly basis, report on service delivery, projects and budgets
  • On a quarterly basis report on projected capital expenditure for refreshing AV equipment
  • Manage the approvals and payment of invoices in a timely manner via our finance system Uniport
  • Produce annual cost and performance benchmarking for AV contracts and manage the tendering and procurement process as required
  • Regularly report on supplier service level agreements and key performance indicators
  • Attend and programme AV team works relating to moves ensuring adequate resourcing and pre-planning
  • Be available to attend and troubleshoot AV issues for staff, the executive team and UMG artists
  • Supporting events and managing pricing and budgets for AV services
  • Event development, planning, production & post-production staffing, services and support
  • User support, training, documentation, and maintenance
  • Install AV cabling for offices and meeting rooms as required
  • Assist at a handful of offsite events / exec meetings throughout the year


Person Specification


  • Team management (including line management of multiple direct reports)
  • Experience working with high-end, professional audio equipment
  • Planning and execution of projects and internal moves
  • Dealing with AV issues and finding a resolution quickly
  • Providing AV support to complex organisations
  • Comfortable in working in high pressure environments (events, board meetings and Artist performances)
  • Strong knowledge base of Crestron hardware and software
  • Video conferencing experience (Polycom, Zoom etc.)
  • QSYS software knowledge
  • Adept at using IPTV software
  • Pro level knowledge of high end HIFI systems and Studio Monitoring equipment
  • Competent knowledge of Microsoft Office (PowerPoint, Excel etc.)


Bonus Tracks: Your Benefits


  • Group Personal Pension Scheme (between 3% and 9%)
  • Private Medical Insurance
  • 25 paid days of annual leave
  • Interest Free Season Ticket Loan available
  • Holiday Purchase scheme
  • Dental and Travel Insurance options
  • Cycle to Work Scheme
  • Salary Sacrifice Cars
  • Subsidised Gym Membership
  • Employee Discounts (Reward Gateway)

Just So You Know…

The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable.  However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop.  Therefore, the job description should be seen as indicative and not as a permanent, definitive and exhaustive statement.