Support Analyst, Global Rights Operations

Business Strategy & Operations Kings Cross, London Req. UMG-2209


Job title: Support Analyst, Global Rights Operations
Responsible to: Director, Global Rights Operations
Department: Global Rights Operations
Location of work: 4PS Kings Cross

Main Purpose of Role

The role will be responsible for the pro-active monitoring of data creation in our repertoire and rights systems and the communication of deadlines to the relevant business teams to ensure that our rights are asserted against our content in a timely fashion and release dates are not missed due to incomplete rights data. This role will also assist with tracking issues raised by the business relating to missing rights data.

Key tasks include:

  • Pro-actively monitor rights data capture for upcoming projects and releases
  • Communicate and track gaps in rights data prioritised against release dates
  • Monitor the rights support email account for issues and requests raised
  • Triage issues, pass them on to the appropriate repertoire owner, log and track them through to completion plus completion communication back to originator
  • Raise issues with technical support team as appropriate
  • Track systematic notifications to the business support teams and inform users of any resulting tasks/issues
  • Provide guidance in use of systems and advise on data standards and best practice to end users
  • Aid in the setting up and training of new users in the rights systems
  • Transfer contracts between companies as requested by business
  • Co-ordinate repertoire ownership and data amendments with repertoire teams
  • Ad hoc cross functional support when required by complimenting teams
  • Trouble shooting catalogue management/migration and bulk updates within the supply chain
  • Create and monitor compliance reporting

The Candidate

The successful candidate will be able to demonstrate the ability to work within a team in a fast paced, ever evolving business. The candidate will have a strong attention to detail, the ability to take on new tasks quickly and to be able to execute tasks with little supervision once trained. Strong verbal and written communication skills are a must and an understanding of the confidentiality of the data a necessity.

Essential Requirements

  • Ability to pick up knowledge of new systems, processes and tasks quickly
  • Experience using web-based applications
  • Excellent communication skills, written and verbal
  • A customer focused approach to work with the ability to interact with all levels of the business
  • Co-ordinating and prioritising day to day workload against long term objectives
  • Highly motivated / self-starter, with a proactive approach
  • Flexible and helpful approach to all tasks
  • Proven project coordination skills and clear communication skills, with track record of assisting with the organised delivery of tangibles within project scope
  • Experience communicating at all levels of the business and across functions
  • Excellent time management and time keeping

Diversity and Inclusion

Universal Music is an equal opportunities employer. We embrace diversity and are committed to a working environment where no one will be treated less favourably on grounds of their sex, race, disability, sexual orientation, religion, belief or age


The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable.  However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop.  Therefore, the job description should be seen as indicative and not as a permanent, definitive and exhaustive statement.