Supply Chain Integration Manager

Supply Chain Management CA Remote, California Remote, United States Req. R0004953


At Ingrooves Music Group, we are committed to powering creativity in today’s dynamic music marketplace by providing the best distribution, marketing, and rights management tools and services to content creators and owners. We develop state-of-the-art, cost-efficient, and scalable technology platforms. Our partners benefit from our experienced, knowledgeable people, unparalleled commitment to customer service, and thoughtful marketing solutions that drive results. We aspire to be the most transparent and solution-driven partner for all of the labels and artists we work with.

How we LEAD: 

As a Supply Chain Integration Manager, you are a member of the team primarily responsible for supply chain system configuration and optimization as well as advanced operations and technical support.

You will work closely with the product management, engineering, operations and support teams with a strong focus on set up and optimization of music service delivery feeds. You will monitor the supply chain software for issues and performance and ensure smooth operations and delivery of content. The Supply Chain Integration team acts as a critical link between engineering and operations, and you will be an important part of connecting business needs to technical solutions.

How you’ll CREATE:

  • Set up, optimize, and maintain music service delivery feeds
  • Monitor automated supply chain system activity and troubleshoot systemic distribution issues
  • Work with engineering to optimize automated delivery jobs
  • Act as an escalation point for technical problems across the supply chain, from content intake through ingestion at music services
  • Interface with operational contacts at music services to ensure delivery feed optimization
  • Adapt supply chain systems to routine technical changes at music services
  • Execute complex operational tasks such as major music service expansions, content delivery reconciliations, catalog data cleanup and data migrations
  • Contribute to knowledge capture and knowledge base management in coordination with Label Support team
  • Provide custom reporting through direct database queries

Bring your VIBE:

  • 1+ years experience in technical support, engineering or technical operational roles
  • Operational experience in a digital supply chain environment required
  • Experience operating and supporting distributed software systems and integrated services required
  • Experience with XML data exchange required; DDEX/ERN delivery specifications a plus
  • 1+ years SQL experience required (MSSQL)
  • Working understanding of web APIs (http, json, oauth) required
  • Familiarity with software development processes and lifecycle a plus
  • Experience with dotnet, C#, Python, Bash a major plus
  • Extensive knowledge of music services, their systems, processes, and requirements highly valued
  • A passion for music and a deep interest in and knowledge of music metadata a major plus

Perks Playlist:

  • Competitive Compensation Package including Salary, Benefits and Generous 401k Savings Plan
  • Paid Time Off – Paid Holidays, “Winter Break”, Wellness Fridays
  • Student Loan Repayment Assistance
  • Employee Developmental Support
  • Annual Gym Reimbursement Package

Universal Music Group is an Equal Opportunity Employer

All UMG employees are currently required to be fully vaccinated against COVID-19 or provide proof of a negative PCR or Antigen test before entering any Company offices unless they have been approved for an exemption or unless prohibited by applicable law.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.