eCommerce Manager

Commercial Services Kings Cross, London Req. UMG-3838


Description

Job title: eCommerce Manager
Responsible to: Senior eCommerce Manager
Department: Commercial Affairs
Location of work: 4 Pancras Square, King’s Cross


Music is Universal

 

It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD and other forms of neurocognitive variation.

We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email Helen@umusic.com

The A Side: A Day in The Life

 

Commercial Affairs is a central function that provides informed operational support, campaign project management and solutions to problems or issues across UMG’s established eCommerce markets; it also helps in adding to strategies already developed by local markets. With a global ‘eCommerce first’ mandate from UMG senior management, the stated aim is to grow the channel, maximise revenue and enrich the fan experience with the best selection of music and merchandise products.

 

The B Side: Skills & Experience

 

Be Collaborative  

  • Work closely with all global store management teams, international marketing, label teams and brand managers, to assist in the coordination and execution of global eCommerce stores and product strategies. This will include:
  • Monday.com: utilise a project management tool to enter all campaign assets and associated communication
  • Reporting: compile detailed weekly reports that include not only sales data but conversion rates and all relevant analytics on active eCommerce campaigns for weekly distribution to all stakeholders
  • Market calls: host a weekly cadence of update calls with all UMG eCommerce markets, including the sending of an agenda ahead of all calls. You will also follow up with detailed call notes
  • Analysis: using available data, you will help establish the criteria and strategy for international store launches and associated product sets
  • Stores: gather and review ‘staging stores’ from the markets for all new or revised store launches; cross checking that they conform to all design briefs and that all assets have been used appropriately before sending them for approval to management or international marketing teams
  • Marketing: ensure that all international commerce campaigns are integrated into label and Bravado marketing/cRM/digital/social activations where possible, ensuring that they drive traffic, awareness and sale
  • Cross functional: you will work across the wider commercial affairs team integrating into the release planning process, ensuring that eCommerce is prioritised in all release strategies

Be Knowledgeable
  

  • Help establish KPI’s for eCommerce standards and best practice for communication to all markets
  • Assist the Senior eCommerce Manager with the compilation of commercial data and analysis for the creation of key presentations as required

     

Person Specification


  • The ability to work under pressure to strict deadlines and using their own initiative
  • Flexibility to work above the normal working hours if needed
  • The ability to manage multiple workstreams and stakeholders across multiple markets and time-zones
  • A commercial and analytical approach to business, focused on delivering results
  • Strong communication skills, written and verbal
  • A comprehensive understanding of digital and commercial opportunities
  • An understanding of eCrm, consumer aquisition tactics and Google Analytics, as well as other eCommerce metrics such as conversion rates
  • A working knowledge of eCommerce platform architecture and baseline capabilities
  • The ability to liaise with third parties, to initiate and fulfill initiatives in a proactive manner
  • The ability to use data and analytics to make informed commercial decisions
  • Organised, structured and systematic working methods to prioritise workload
  • Advanced Microsoft Excel user
 

Desirable


  • Experience of using project management tools and their principles in order to effectively coordinate campaigns
  • An understanding of the consumer online experience across various e-commerce platforms
  • An interest in consumer insight and the impact on product offerings
  • Mac OS, particularly Keynote
  • Experience/knowledge of the music industry is a plus

Bonus Tracks: Your Benefits

 

  • Group Personal Pension Scheme (between 3% and 9%)
  • Private Medical Insurance
  • 25 paid days of annual leave
  • Interest Free Season Ticket Loan
  • Holiday Purchase scheme
  • Dental and Travel Insurance options
  • Cycle to Work Scheme
  • Salary Sacrifice Cars
  • Subsidised Gym Membership
  • Employee Discounts (Reward Gateway)

Just So You Know…

The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive and exhaustive statement.