Assistant E-Commerce Store Manager

Business Strategy & Operations Santa Monica, California Req. UMG-3714


Description

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

How we LEAD: 

Universal Music Group, seeks an Assistant Store Manager for our D2C department to assist in all facets of our best-in-class merchandising services. You will have the opportunity to work with some of the most successful artists and entertainment companies in the world, and to work with emerging digital music and entertainment technologies.

 How you’ll CREATE:

Store Management

  • Assist Store Managers with project management for ecommerce stores
  • Assist Store Managers in setting up & maintaining store environments
  • Lead management on stores as needed
  • Update products, descriptions, images, and other customer-facing information to ensure the store front end functionality is optimized
  • Handle one-off platform updates to shops

Logistics & Order Management

  • Monitor shipping rates for accuracy
  • Assist Store Managers by coordinating product restocks
  • Work with Account Managers to make sure all details needed concerning new launches and stores are received in a timely manner from clients
  • Assist with managing inventory levels and inventory reporting
  • Manage comp shipment requests
  • Assist with logistics and warehouse management
  • Work with fulfilment partners and customer service team to provide efficient customer experiences

Reporting

  • Conduct periodic reports for clients as needed
  • Assist with using sales reports to make recommendations to drive revenue for clients
  • Work with marketing account teams to ideate and create unique, topical merchandise for clientele

Bring your VIBE:

  • 2+ years experience working in a professional environment
  • 1+ years experience in merchandising, ecommerce, supply chain, music business, or related field
  • Experience working in customer service related field is a plus
  • Extremely detail-oriented and organized
  • Proficient in Excel & Microsoft Office
  • Self-starter who can complete tasks with minimal supervision
  • Very strong communication skills
  • Works well with a team
  • Good with tight timelines and strict deadlines
  • Easily adjusts to shifting priorities
  • Photoshop experience is a plus
  • Trustworthy with sensitive information
  • Bachelor’s Degree - preferably in business, merchandising, or a related field

  Perks Playlist:

  • Competitive Compensation Package including Salary, Benefits and Generous 401k Savings Plan
  • Paid Time Off – Paid Holidays, “Gift Week”, Summer Fridays
  • Student Loan Repayment Assistance
  • Employee Developmental Support
  • Annual Gym Reimbursement Package
  • Pet Insurance, plus much more!

 Universal Music Group is an Equal Opportunity Employer