Chief Product Officer

Business Strategy & Operations Santa Monica, California Req. UMG-5280


Description

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

How we LEAD: 

The Chief Product Officer (CPO) is head of a Product Management team building best in class products that deliver sustainable value to our clients and the business. The CPO is responsible for the strategic product direction, including product vision, product innovation, product design, product development, product implementation. The CPO works closely with CTO and Technology Team, Chief Data Officer, eCommerce and Merch Team, CMO and Marketing Team, Innovation Teams, Territories and Music Labels. From the early stages of developing a new product concept to beyond product launch, a CPO balances the needs and goals of both the product and the business

.How you’ll CREATE:

Product Management’s divisional role in the organization is to ensure the overall success of our products. They work with internal and external teams to build and execute plans for the product to meet its financial and strategic goals and to achieve end user satisfaction.

This position will oversee a team providing the product management function for the business, managed through Team and product managers working remote. The Chief Product Officer reports to the President, Global eCommerce and Business.

  • Head the entire Product Strategy, which includes the vision and user experience design, Product Analytics, and Product Governance and works closely with Product Marketing. Ensures that these key roles are being executed in the most efficient way possible, leading to the overall efficiency of the Product Management group.
  • Responsible for the product development process from ideation through production
  • Drive execution and coordination with technology, legal, operational partners
  • Coordinate with Global Group level teams on product adaptation, launch, and management in the U.S. market as appropriate
  • Identify and recommend partnerships and or acquisition opportunities to expand product capabilities and fill out our suite of services.
  • Leads the transformation of product ideas from their most formidable stages into actionable concepts, timelines, and projects while maintaining a serious consideration of the financial implications, marketing needs, and the overall objectives of the business.
  • The CPO is the manager of the day-to-day execution of all product activities for the purpose of meeting the product and business’s goals.
  • Mentor key product management personnel, constantly ensuring improvement in their professional skills and offering assistance in their duties upon request.
  • Make objective, data-driven decisions. Define the metrics related to product performance and track them on an ongoing basis. Including:
  • Revenue and profits
  • User activity and engagement within the product
  • Churn rate and retention
  • Use quantitative and qualitative data to evaluate whether products or specific features have reached product/market fit.
  • Responsible for the “why” of the product and what to build (next). They listen and understand the business needs and translate those needs into a language the technology team can hear.
  • Responsible for the formulation of the Product Management Group’s vision and also for imparting that vision throughout the team.
  • Creates and manages a process that drives toward a scalable product portfolio that will in turn drive the business’s product profitability and service excellence.
  • Ensures a continuous improvement in the product as well as the product’s compliance to market. Balance’s product experience to continuously and consistently satisfy the customer.
  • Identifies target consumer segments and markets. Plays a leading role in evaluating market trends, product industry, and competition strategies, including recommendations on product pricing and positioning.
  • Plays a lead role in marketing the product. The CPO acts as the lead evangelist for the business’s product, leveraging the input of Product Marketing and Communications departments.
  • Oversees product design, product maintenance, and product improvement, ensuring that the product resonates with the users and provides product appeal to the consumers, and in turn, increasing the consumer base and sales volume.
  • Coordinates with marketing communications, attends conferences, events, demos and launches. Actively supports the product’s exhibitions.
  • Meet and interact directly with current and prospective consumers in an effort to portray the product’s value and benefits while simultaneously sourcing feedback and assessing their reception and experience with the product.
  • Responsible for the creation of a long-term business culture and governance model. Establishes the methodologies and procedures for conducting research, design conceptualization and product development across the entire Product Management group.
  • Will provide critic, refinement, and further recommendations on research and analyses conducted by Product Management personnel.
  • Perform various product analyses such as gap analysis in an effort to establish product differentiation and execution strategies, along with decision making on issues such as cost, utility, and timelines for product implementations.

Bring your VIBE:

  • BS/BA degree or higher Degree in business, economics, computer science or a comparable subject area such as Product Leadership, Business Administration, Marketing
  •  Experience leading a product organization
  • Excellent people and communication skills, verbal and written
  • Experience in product lifecycle management
  • Good at public speaking and must have strong written and oral communication skills.
  • Organizational and leadership abilities with the ability to influence and inspire
  • Problem solving
  • Data analysis
  • Solution oriented
  • Advanced Excel & Microsoft Office Skills
  • Master's or doctoral degree or experience in product development, analytics, business, computer programming, or sales.
  • Experience leading a product organization
  • Excellent people and communication skills, verbal and written
  • Experience in product lifecycle management
  • Good at public speaking and must have strong written and oral communication skills.
  • Organizational and leadership abilities with the ability to influence and inspire
  • Problem solving
  • Data analysis
  • Solution oriented
  • Advanced Excel & Microsoft Office Skills
  • Music or Entertainment experience
  • Global first approach
  • Strategic, and can go deep into the business and roll up his/her sleeves
  • Strong consumer and eCommerce background
  • Operates at scale
  • Experience with different platforms
  • Focus on simplicity
  • Entertainment or creator industry experience a plus
  • Collaboration mindset, with strong influencing skills
  • Values-driven, humility with resolve

Perks Playlist:

  • Competitive Compensation Package including Salary, Benefits and Generous 401k Savings Plan
  • Paid Time Off – Paid Holidays, “Winter Break”, Summer Fridays
  • Student Loan Repayment Assistance
  • Employee Developmental Support
  • Annual Gym Reimbursement Package
  • Pet Insurance, plus much more!

Universal Music Group is an Equal Opportunity Employer. 

All UMG employees are currently required to be fully vaccinated against COVID-19 before entering any Company offices unless they have been approved for an exemption or unless prohibited by applicable law.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.