Business Analyst

Tech Kings Cross, London Req. UMG-4918


Job title
: Business Analyst
Responsible to: Director, Royalty & Client Services - Global Technology
Department: Global Technology
Location of work: 4 Pancras Square, Kings Cross


Music is Universal


It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD and other forms of neurocognitive variation.

We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email [email protected]


The A Side: A Day in The Life


The Business Analyst will be responsible for gathering the requirements from key business users, documenting the requirements, and ensuring that the software developed meets the requirements.


The B Side: Skills & Experience


 Be Organised


  • Document and agree requirements with the end users
  • Weekly reports to be produced for Line Manager and Project Manager showing progress against outstanding milestones, status, resource requirements, issues, risks and dependencies

Be Technical

  • Provide detailed requirements in form of user stories, process flows and wire frames to enable the development to proceed with minimal analysis support
  • Define User Acceptance test plans
  • Triage tickets to form up application service packs that are appropriate for the needs of our business community
  • Business models incorporating process and data model

Be Commercial


  • Develop a sound knowledge of the business domain


Person Specification


  • Demonstrable evidence of analysing and documenting complex business processes/ process mapping
  • Demonstrable experience writing requirements specifications for Information Systems
  • A proven track record in Software Development
  • End to end experience of the project lifecycle
  • Proven experience interacting directly with end users
  • Results orientated with exceptional communication and interpersonal skills
  • A good understanding of Agile project methodology
  • Experienced in writing User Stories
  • A good understanding of relational databases, in particular, MySQL and SQL Server or equivalent
  • An understanding of data modelling
  • Able to command respect with Senior Business Managers
  • Ability to drive components of large multi-functional projects
  • Business focussed
  • Self-starter, strong initiative & leadership
  • Knowledge and experience of working on a complex, technical, back-end system
  • Analytical ability and a good grasp of the "big picture"
  • Outstanding communication skills with the ability to clearly articulate and document concepts, processes and ideas to the widest possible audience



  • Worked as a Business Analyst in a software house environment
  • Good understanding of the Music Publishing or Record Company business

Bonus Tracks: Your Benefits


  • Group Personal Pension Scheme (between 3% and 9%)
  • Private Medical Insurance
  • 25 paid days of annual leave
  • Interest Free Season Ticket Loan
  • Holiday Purchase scheme
  • Dental and Travel Insurance options
  • Cycle to Work Scheme
  • Salary Sacrifice Cars
  • Subsidised Gym Membership
  • Employee Discounts (Reward Gateway)


Just So You Know…

The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable.  However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop.  Therefore, the job description should be seen as indicative and not as a permanent, definitive and exhaustive statement.