Manager - Global Initiatives & Local Support (Maternity Cover)

Royalties & Copyright Kings Cross, London Req. UMG-4499


Job title: Manager – Global Initiatives & Local Support (12 Month Maternity Cover)
Responsible to: Senior Manager – Global Initiatives & Local Support
Department: Global Revenue & Royalties Optimization
Location of work: 4 Pancras Square, Kings Cross

Music is Universal

It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.
Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD and other forms of neurocognitive variation.
We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email [email protected]


The A Side: A Day in The Life


In this role you will support the local Global Revenue & Royalties Optimization (GRRO) community worldwide (40+ territories), with a primary focus on local royalty processing optimization and harmonization through facilitating the adoption, use and support of current and future global royalty standard solutions & process.

Through interaction with the territories, you will contribute to/maintain a global knowledge-base, including a complete inventory of royalty related systems and processes; contact information, structure of royalty area, statement solution/volumes, issues faced, anomalies to standard global practice, territory specific requirements or restrictions, language, strengths, weaknesses, training required, volumes, span of responsibilities and level of audit activity.


The B Side: Skills & Experience

Be Analytical

  • Scoping, discovery, design and implantation of new business processes sometimes supported by the development of toolsets
  • Conducts ‘As-Is’ process discovery work to inform design and implementation of ‘To-Be’ business processes

Be Collaborative

  • Work closely with key users, product owners, business analysts and IT development teams to understand, document & communicate the needs of the business users to development teams to ensure the systems supporting local royalties continue to support changing business requirements
  • First level of operational issue management and analysis support for any issues or questions raised by the users through to resolution where appropriate. The role will also require training new business users, and leading demos to various business units
  • Work closely with Global teams from other threads (Finance, Repertoire etc) to ensure that the overall GRRO delivery needs are fully met from an end-to-end perspective.

Be Knowledgeable

  • Understand the overall GRRO strategy to be able to contribute fully to the UMG GRRO team, ensuring the requirements & priorities of the local operating companies are fully represented
  • Generate ideas and solutions to sometimes complex business issues simply and effectively so that risk/benefit decisions can be made
  • Provide inputs to change plans that mitigate risk and increase operational effectiveness of the rollouts

Person Specification


  • Proven track record with both artist & copyright royalties from the Music Company perspective
  • Experience in a royalty-related area, either as a royalty user or in project work relating to royalty systems required
  • Excellent stakeholder management experience & interpersonal skills to define and manage expectations, including local op-co staff at all levels, GRRO team members and IT
  • Strong analytical skills and have an aptitude to understand systems
  • Self-motivated, able to work on own initiative and willing to represent the UMG GRRO Team as & when required
  • Works & communicates effectively in a cross-geographic team environment – but is comfortable working independently as required
  • Ability to enhance existing business process & related systems
  • A calm problem solver working with changing requirements & priorities
  • Ability to mediate and resolve issues / reach consensus
  • Ability to work effectively under pressure to meet deadlines and resolved urgent incidents
  • Strong organisational skills
  • Intellectually curious, tenacious
  • Excellent interview, documenting and presentation skills
  • Process and procedures documentation experience


  • An understanding of Artist Contracts, Rights and Music Business Revenue Streams
  • Experience of use of royalty accounting software packages
  • Experience of working & communicating in a global environment
  • Experience of use of accounting software (SAP)
  • Experience with MS Office products including Advanced/strong Excel skills
  • Experience delivering training to other people

Bonus Tracks: Your Benefits

  • Group Personal Pension Scheme (between 3% and 9%)
  • Private Medical Insurance
  • 25 paid days of annual leave
  • Interest Free Season Ticket Loan
  • Holiday Purchase scheme
  • Dental and Travel Insurance options
  • Cycle to Work Scheme
  • Salary Sacrifice Cars
  • Subsidised Gym Membership
  • Employee Discounts (Reward Gateway)


Just So You Know…

The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable.  However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive and exhaustive statement.