e-Commerce Front End Designer / Developer

Marketing & Digital Media Kings Cross, London Req. UMG-4524


Job title: e-Commerce Front End Designer / Dev
Responsible to: Director of e-Commerce
Department: e-Commerce / UMUK Commercial
Location of work: 4 Pancras Square, Kings Cross (currently remote working)

Music is Universal


It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD and other forms of neurocognitive variation.

We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email [email protected]


The A Side: A Day in The Life

UMUK is seeking front end designer / developer to support the eCommerce team with all front-end design and store build operations. You will create stores for label and eComm managers and work with international teams, whilst working to test and support development releases on our white label eComm platform that powers hundreds of Universal Music Artist stores. Using your eComm UX & design skills you will build out mobile first eComm experiences for our artists and retail brands that help to deliver engaging front end experiences that help eCommerce conversions.


The B Side: Skills & Experience


Web Design


  • Ability to manage eCommerce store build process from initial brief through to design and build
  • Design and build e-Commerce stores to a high standard, pushing UI / UX best practice where required
  • Manage work flows and briefs and oversee the store build / briefing process
  • Proficiency in Adobe Photoshop, Sketch or similar, with excellent conceptual design skills
  • Ensure timely supply of store builds to meet scheduled store launch dates
  • Ability to multi-task, problem solve, and execute tasks with accuracy in a high-pressure, fast-paced agile environment and prioritise a busy workload
  • Maintain a schedule of work to ensure that work is completed within the requested time frame
  • Ad hoc creation of web banners and creative assets (Ads, store imagery) for retail brands and artist stores


Web Development


  • Excellent HTML/CSS/JS knowledge
  • Strong proficiency in modern design patterns
  • Implementing mobile first, responsive web design principles
  • Work with the team to research requirements and if required write specifications for technical implementation and support UAT
  • General code and feature maintenance - Issue tracking and improvements to existing store features
  • Platform developments - Working closely with the team to collectively find solutions for business requirements
  • Experience creating and editing themes
  • Comfortable with version control, issue trackers and project management tools


Person Specification



  • Liaise and build good working relationships with all internal and external contacts including Store Managers, Developers, Labels and as appropriate artist management
  • Provide support and training to store managers / stakeholders on store building procedures and advice on best practice and develop relevant documentation resources as required
  • Excellent written and verbal communication skills with an ability to understand, explain and communicate technical concepts to various business units
  • Customer-first mentality with ability to empathise and create customer loyalty
  • Support the store operations team in production launches and daily troubleshooting
  • Solid grounding on common front-end design & development patterns and best practices
  • Collaborate with store manager/developer and develop performance optimizations, improve UX and accessibility
  • Experience creating and editing themes and/or sites for platforms like Shopify with a good knowledge of webstore CMS and actions
  • Experience of using a CSS style editor to theme template or handling code updates with store and template code


  • Knowledge of Shopify and its templating language (Liquid) to design and build ecomm themes, build new feature sets and interfaces
  • Knowledge of APIs, webhooks, and general data transfer approaches
  • Demonstrable eCommerce platform front end experience.
  • A good understanding of SEO and page optimisation.
  • Understanding of DNS, being able to support senior devs with managing store domain operations (DNS updates, SSL orders and installation)
  • Working knowledge of ecommerce technology landscape and associated stacks (shopping cart, API integrations, OMS, IMS, WMS, credit card processing, digital distribution etc.)


Technical experience


  • Commercial experience coding modern HTML, CSS & Javascript and good understanding of modern design patterns
  • High level proficiency in Adobe Photoshop, Sketch or similar, with excellent conceptual digital design skills
  • Experience with version control systems (Bitbucket/GitHub), issue trackers and project management tools
  • Shopify theme development & liquid templating language (desirable)
  • Project mgmt tool experience and working in an agile way with Kanban method / framework.


Bonus Tracks: Your Benefits


  • Group Personal Pension Scheme (between 3% and 9%)
  • Private Medical Insurance
  • 25 paid days of annual leave
  • Interest Free Season Ticket Loan available
  • Holiday Purchase scheme
  • Dental and Travel Insurance options
  • Cycle to Work Scheme
  • Salary Sacrifice Cars
  • Subsidised Gym Membership
  • Employee Discounts (Reward Gateway)


Just So You Know…

 The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive and exhaustive statement.