People Operations Specialist (Workday)

People, Inclusion & Culture Kings Cross, London Req. UMG-5188



Job title: People Operations Specialist (Workday)
Responsible to: Director, People Operations
Department: People, Inclusion and Culture
Location of work: 4 Pancras Square, Kings Cross

Music is Universal

It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD and other forms of neurocognitive variation.

We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email [email protected]


The A Side: A Day in The Life


As a People Operations Specialist you will work closely with our PIC teams to build knowledge of our People Systems, mainly focusing on Workday, and promote a love for data. With an eye for detail and a focus on HR and Payroll best practices you will look for opportunities for process improvements and work closely with our Systems Specialists to deliver these improvements to our PIC colleagues.

As first line support you will be a vital point of contact for all People Systems queries providing valuable knowledge and guidance every day. You will also oversee our daily Workday transactions ensuring that data is transferred accurately through our integrations to our internal and external service providers.


The B Side: Skills & Experience


Be Collaborative

  • Provide Workday support to the People Inclusion and Culture (PIC) Assistant team including:First point of contact for PIC Assistants queries on Workday
    • Approvals (check of monthly hires/change documentation) to ensure completeness/accuracy in Workday
    • Workday audits & data accuracy (e.g. Notice Periods, Financial Measures, Holiday Balances, etc.)

Be Knowledgeable

  • Serve as subject matter expert alongside the Workday Specialist
  • Review, analyse and create detailed documentation of business processes and systems functionality, including workflow, program functions and steps required to execute systems transactions/processes.

Be Analytical

  • Assist in analysing current processes and systems for overall effectiveness and recommend plans for continued process improvements and systems enhancements to support business strategies and operational needs
  • Perform system tests and audits for data accuracy, integrity, functionality, system releases, enhancements 

Be Organised

  • Identification of critical future dated items from all Employment Contracts and management of the Contracts Database (as it transitions into Workday).
  • Coordination of Workday reporting catalogue to assist with Production of reports
  • Assist with production of reports, metrics, queries, and dashboards to support stakeholder needs
  • Approvals (check of monthly hires/change documentation) to ensure completeness/accuracy in Workday


Person Specification


  • Understanding of Employee Life Cycle administration and HR business processes
  • Time management, organisational and interpersonal skills, including written and verbal communication skills
  • Attention to detail as well as follow through ability, strong analytical/problem-solving skills, and sound judgement
  • Ability to handle highly sensitive data with confidentiality and exercise appropriate judgment
  • Team-oriented attitude balanced with ability to work independently with minimal supervision
  • Experience working in cross functional groups, across multiple countries


  • Experience with Workday (or equivalent)
  • Proficient in MS Office

Bonus Tracks: Your Benefits

  • Group Personal Pension Scheme (between 3% and 9%)
  • Private Medical Insurance
  • 25 paid days of annual leave
  • Interest Free Season Ticket Loan
  • Holiday Purchase scheme
  • Dental and Travel Insurance options
  • Cycle to Work Scheme
  • Salary Sacrifice Cars
  • Subsidised Gym Membership
  • Employee Discounts (Reward Gateway)

Just So You Know…

The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable.  However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop.  Therefore, the job description should be seen as indicative and not as a permanent, definitive and exhaustive statement.