Infrastructure and Operations Developer

Tech Kings Cross, London Req. UMG-5035


Job title: Infrastructure and Operations Developer
Responsible to: Head of Infrastructure & Developer Operations
Department: UMPG Global Technology
Location of work: 4 Pancras Square, Kings Cross


Music is Universal

It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD and other forms of neurocognitive variation.

We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email [email protected]


The A Side: A Day in The Life

UMPG Global Technology is seeking a dynamic, confident and collaborative individual to join the team of Infrastructure and Developers Operation.  The individual will work closely with technical leads and developers by providing technical Infrastructure guidance and managing operations responsibilities along with implementing and automating cloud based solutions.


The B Side: Skills & Experience


Be Creative 


  • Use DevOps methodology and toolsets to implement and support solutions in AWS
  • Utilize technical skills and tools to coordinate, maintain, enhance, and deploy cloud-based solutions while following standards and best practices
  • Oversee day to day operations tasks and implement proposed project solutions
  • Ensure cloud resources meet operational requirements and follow infrastructure and security standards and best practices
  • Provide documentation and communicate to peers and other IT Teams
  • Remediate vulnerabilities identified by the security team
  • Present creative solutions to challenging problems
  • Create and implement Infrastructure and operations standards and ensure cross-team coordination
  • Troubleshoots, supports, and resolves incidents and problems. Liaise with vendors and other IT teams.
  • Troubleshoots and manages the resolution of issues related to operations and infrastructure.
  • Work outside of standard business hours will occasionally be required


Person Specification




  • Proven experience working with Amazon AWS in an enterprise environment
  • Build and support solutions using both serverless and server based infrastructure
  • In depth knowledge and demonstrated experience with AWS services including EC2, S3, RDS, Redshift, ElasticSearch, ElastiCache, Load Balancers, CloudWatch, IAM, CloudFormation, CloudTrail, VPC and Lambda or equivalent
  • Have solid experience with Linux and Windows management including deployment and patch management or equivalent
  • Demonstrate deployment practices using CI/CD process and technologies (Jenkins, CodeDeploy, CodePipieline, Cloudformation or equivalent)
  • Strong experience with build and configuration management tools particularly Chef and AWS Systems Manager or equivalent
  • Experience with PowerShell, Bash scripting & AWS CLI or equivalent
  • Experience with AWS KMS and encryption or equivalent
  • Strong grasp of DHCP, TCP/IP, WINS, Windows AD Domain, Work Groups, IIS, Apache and Tomcat or equivalent
  • Experience with managing DNS and Web Application Firewalls (WAF) or equivalent
  • Good understanding and usage of version control and release management tools especially Git or equivalent
  • Have solid understanding of cloud design concepts particularly Amazon AWS or equivalent
  • Experience with APM, Monitoring and backup tools or equivalent
  • Experience with AWS Kubernetes and proficient with AWS serverless services or equivalent
  • Knowledge of Change Management and CMDB or equivalent
  • Experience working in an agile environment
  • Critical thinking and problem-solving skills
  • Jira (or equivalent) experience
  • A team player but equally able to work independently and a fast learner
  • Excellent written, oral, and interpersonal communications skills




  • Knowledge or Azure and GCP or equivalent
  • Worked in Web/Internet, Intranet and/or Extranet development teams or equivalent
  • Experience with ServiceNow and Dynatrace or equivalent
  • Understanding of software development


Bonus Tracks: Your Benefits

Bonus Tracks: Your Benefits

  • Group Personal Pension Scheme (between 3% and 9%)
  • Private Medical Insurance
  • 25 paid days of annual leave
  • Interest Free Season Ticket Loan
  • Holiday Purchase scheme
  • Dental and Travel Insurance options
  • Cycle to Work Scheme
  • Salary Sacrifice Cars
  • Subsidised Gym Membership
  • Employee Discounts (Reward Gateway)


Just So You Know…

Just So You Know…

The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable.  However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop.  Therefore, the job description should be seen as indicative and not as a permanent, definitive and exhaustive statement.